General Description: Oversees the daily operation of a clinic.

Essential Responsibilities:

Responsibilities listed in this section are core to the position.  Inability to perform these responsibilities with or without an accommodation may result in disqualification from the position. 

• Personnel Supervision.  Supervises clinic staff.  Issues first and second level warnings, conduct performance appraisals, and handles personnel issues as they arise.  Coordinates time reports and leave requests.  Completes all new hire information, schedules training, and completes necessary forms.  Ensures staff is well equipped to perform their duties. 
• Budget Assistance.  Provides assistance to the Clinic Administrator when preparing the budget.  Ensures spending remains within acceptable budget levels by monitoring spending.  
• Complaint Management.  Manages complaints from all sources including patients, staff, physicians, etc.  Intercedes with physician and initial complaint.  Works in conjunction with Clinic Administrator to address complaints.  Reviews, investigates, and resolves all outstanding complaints in the complaint tracking system. 
• Accounts Payable.  Codes invoices, maintains appropriate copies, provides information related to invoices, etc.  Maintains basic knowledge of CPT and ICD-9 coding.
• Billing Assistance.  Assists Departmental Billing Manager by solving problems with billing.  Examines billing procedures and seeks to improve registration and billing errors.  Ensures patient billing information and patient records are accurately processed in a timely manner.     
• Supply Maintenance.  Maintains supplies for the clinic by ordering and tracking supplies.
• Liaison.  Serves as the liaison between HCA and the laboratory, radiology, insurance companies, etc. to ensure appropriate information is present.
• Report Preparation.  Runs queries and prepares clinical reports on write-offs, charges, and collections monthly.
• Clinic Assistance.  Provides assistance to the clinic by scheduling, completing referrals and authorizations, checking patients in and out, and completing lab and x-ray requisitions. 
• Performs other duties as assigned

Minimum Qualifications

Education: Bachelor’s degree in Accounting, Business Administration, Health Care Administration, or related field. 

Experience: 3 to 5 years of progressive leadership experience required, with experience, in an inpatient or outpatient clinic.

License(s)/Certification(s)/Registration(s):  None required.

Knowledge, Skills and Abilities:

• Knowledge of management and organizational processes and healthcare policy.
• Knowledge of Medicaid and Medicare guidelines and other applicable federal and state laws.
• Ability to plan, organize, direct, and schedule clinic employees.
• Ability to train and mentor other clinic personnel.
• Excellent verbal and written communication skills.
• Ability to supervise, train, and evaluate staff.
• Ability to identify and discuss with management opportunities to improve overall patient care and improve the clinic processes.
• Proficient with the use of Microsoft Office tools.