You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job description (heading) /  Description du poste (titre)

1. Records and processes collections from clients.

2.  Processes the following transactions in accordance with the company’s procedures, standards and guidelines:

• Posting of payments made thru Bills payment Collections

• Monitoring and clearing of Unidentified Bank Collections

• Handle requests for transfer of payment

• Group preneed payment posting

• Posting of payment from SLAMC

• Reconciliation and posting of 2% withholding tax and SLGFI Worksite Collection

• Review of payments from collections upload file routed to OS disbursement

• Review and process request for credit card charge reversal and bank reversal

3. Performs the following as may be assigned:

• Conducts user acceptance testing of new/enhanced system application

• Prepares daily and monthly statistical report

• Other Collections tasks

4. Resolves simple to moderate collections-related inquiries received through phone, email or as referred by Client Service Centers, Client Care, ensuring service levels are met.

5. Participates in continuous work improvement projects or customer service initiatives

Preferred skills (heading) / Compétences particulières (titre)

• Proficient in using MS Excel

• Demonstrates Resilience and Adaptability

• Optimizes Work process

• Managing Complexities

• Engages and influences others

• Drive for results

• Delivers Innovative Solution

Job Category:

Customer Service / Operations

Posting End Date:

29/06/2026