Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : Service Management Framework Design and Implementation
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years of educational qualifications

Summary: As an IT Service Management Representative, you will manage delivery for IT production systems and services. You will support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Your role will involve providing operational support, ensuring production systems and devices are online and available. You will play a crucial role in maintaining the efficiency and effectiveness of IT operations. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Expected to provide solutions to problems that apply across multiple teams. - Collaborate with stakeholders to define and implement service management frameworks. - Design and implement IT service management processes and procedures. - Ensure compliance with service management standards and best practices. - Identify areas for improvement and implement changes to enhance service delivery. Professional & Technical Skills: - Must To Have Skills: Proficiency in Service Management Framework Design and Implementation. - Strong understanding of IT service management principles and frameworks. - Experience in designing and implementing service management processes. - Knowledge of ITIL practices and frameworks. - Experience in incident management, problem management, and change management. - Good To Have Skills: Experience with IT service management tools such as ServiceNow or Remedy. - Experience in service level agreement (SLA) management. - Knowledge of IT governance and risk management frameworks. Additional Information: - The candidate should have a minimum of 12 years of experience in Service Management Framework Design and Implementation. - This position is based at our Bengaluru office. - 15 years of educational qualifications are required.

15 years of educational qualifications

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 750,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

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