Join Xylem in the global mission to #LetsSolveWater! As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions.

Key Responsibilities:

Shipping & Receiving Customer Work Orders:

• Process and manage incoming and outgoing customer work orders, ensuring all items are shipped or received in a timely and accurate manner.
• Coordinate the scheduling and tracking of shipments, ensuring compliance with customer requirements and internal deadlines.
• Verify work orders against inventory, preparing and organizing shipments as needed.
• Ensure proper documentation is completed for all outgoing and incoming shipments.

Managing Bills of Lading (BOLs):

• Generate and review Bills of Lading (BOLs) for shipments, ensuring accuracy and compliance with customer and regulatory standards.
• Coordinate with carriers to confirm shipping details and ensure that BOLs match shipping contents.
• Maintain a well-organized BOL filing system, both physical and digital, for easy retrieval and tracking.

Customer Interaction & Communication:

• Serve as the point of contact for customers regarding order status, shipment tracking, delivery updates, and any issues related to shipping and receiving.
• Address customer inquiries in a professional and timely manner, resolving any discrepancies or concerns related to orders, shipments, or deliveries.
• Maintain clear and consistent communication with customers about order status, delivery timelines, and any delays or issues.

Communication with Service Technicians:

• Liaise between customers and service technicians to ensure timely and efficient delivery and receipt of goods.
• Provide technicians with accurate work orders, shipping details, and any special instructions related to customer orders.
• Ensure technicians are kept informed of any changes in delivery schedules or work order updates.

Time Management & Prioritization:

• Prioritize daily tasks to ensure timely shipping and receiving of orders.
• Manage time effectively to meet deadlines, especially in a fast-paced environment.
• Ensure that shipments and work orders are processed according to customer and internal priorities, minimizing delays and backlogs.

Working in a Freight Portal:

• Utilize freight portals to track shipments, obtain shipping quotes, and manage logistics for incoming and outgoing deliveries.
• Update and maintain shipment statuses in the freight portal, ensuring real-time tracking for all stakeholders.
• Collaborate with freight providers to resolve any issues with shipments, such as delays or damage.

SAP Reporting:

• Use SAP software to generate and maintain accurate records for inventory, shipping, and receiving transactions.
• Report on shipping and receiving activities, including order statuses, shipment timelines, and inventory levels.
• Enter data into SAP for work order processing, inventory tracking, and reporting on key performance indicators (KPIs).
• Ensure all data entered into SAP is accurate and up-to-date, facilitating smooth operational flow.

Qualifications:

• Education: Bachelor’s degree in communications, or a related field (or equivalent work experience).
• Experience: 3-5 years of experience in customer service, with at least 2 years in a supervisory or coordinator role.
• Skills:
  • Strong leadership, communication, and problem-solving skills.
  • Ability to manage multiple priorities and lead by example.
  • Proficiency with Microsoft Office Suite.
  • Forklift experience preferred
• Attributes:
  • Detail-oriented, customer-focused, and results-driven.
  • Ability to remain calm under pressure and handle sensitive situations with tact and professionalism.
  • Strong analytical skills with the ability to assess data and recommend improvements.

Working Environment:

• This position may require occasional evenings or weekends depending on business needs.

Salary range:

$46,600.00 - $74,600.00

Join the global Xylem team to be a part of innovative technology solutions transforming water usage, conservation, and re-use. Our products impact public utilities, industrial sectors, residential areas, and commercial buildings, with a commitment to providing smart metering, network technologies, and advanced analytics for water, electric, and gas utilities. Partner with us in creating a world where water challenges are met with ingenuity and dedication; where we recognize the power of diversity, equity and inclusion in driving innovation and allowing us to compete more effectively around the world.