Operations Training Instructor designs and conducts training and development programs to improve individual and organizational performance

JOB DUTIES

• Understands and applies principles, theories and concepts related to the profession and ERCOT's culture.

• Exercises judgment within defined procedures and practices to determine appropriate action.

• Impact is generally limited to specific assignments or projects.

• May respond to inquiries and/or provide assistance and/or guidance to lower-level workers.

ADDITIONAL JOB DUTIES

Summary:

• Responsible for the design, development, implementation, and maintenance of technical training programs.

• Supports the development of training programs, documenting the basis of training, and utilizing multimedia in the presentation of course materials.

• Responsible for the analysis, design, development, implementation, and maintenance of training and seminars as well as the educational and training materials used to support system goals and operational objectives

• Develops, designs, and maintains Continuing Education Hours for simulator, classroom, and on-the-job-training

• Develops and implements classroom training

• May design, develop and maintain scenarios for use in simulator training

• Provides training for staff on processes, operating and market systems, programs, and developments

• Employs systematic methodologies in the creation and delivery of classroom, simulator, and on-the-job-training materials

• Develops and maintains ERCOT System Operating Procedures to support system and market changes, compliance with NERC Reliability Standards, Protocols and ERCOT Guides

• Prepares progress reports for management

• Performs the duties of an ERCOT System Operator as required

• Fosters and leverages strong working relationships with other internal departments

• Lends professional expertise to guide projects and help teammates assigned by manager

• Acts as mentor and advisor to less experienced personnel

• Demonstrates skills as an expert user of grid application, simulator, and training tools

• Pursues innovations in technology and methods of presentation in an effort to continuously upgrade and advance the training program

• Contributes to the analysis, design, and development of new training material to be used in the classroom, simulation, seminars, or on-the-job training to support operational goals and objectives

• Implements, executes, and maintains existing training material used in the classroom, simulation, seminars, and on-the-job training to support operational goals and objectives

• Develops, designs, and maintains NERC Continuing Education Hours for simulator, classroom, seminars, or on-the-job training

• Periodically responsible, as scheduled by the Manager of Operations Training, for the coordination, design, development, implementation, and maintenance of individual training cycles including:
  o The quality and content of material in the cycle
  o The coordination of SMEs and Training Specialists used in executing the training cycle
  o The incorporation of both classroom and OTS material
  o The support of NERC Continuing Education criteria and NERC compliance documentation as required

• Prepares reports for management as requested

• Performs other duties as assigned

CERTIFICATIONS:

• NERC Certification preferred and must be obtained within 1 year of start date

• ERCOT Certification preferred and must be obtained within 1 year of start date

EXPERIENCE:

• Requires minimum 2 years job related work experience in excess of degree requirements

Salary and level will be based on overall experience as determined by ERCOT.

PREFERRED EXPERIENCE:

• Experience with Energy Management System (EMS) / Market Management System (MMS).  May design and develop training for System Operators on EMS/MMS changes and upgrades
• Experience in system operations, systems operations support, or EMS/grid application development and support
• Experience with GE Dispatch Transmission Simulator – DTS
• Knowledge of Quality Training Systems (QTS) and/or Quality Training Database (QTD)
• Become a subject matter expert on at least one operations desk position

EDUCATION:

• Bachelor's Degree: Education, Learning & Development, Engineering, Information Technology, Business Administration, or related discipline (Required)

• or a combination of education and experience that provides equivalent knowledge to a major in such fields is required

WORK LOCATION: Onsite - Taylor, TX

The foregoing description reflects the minimum qualifications and the essential functions of the position that must be performed proficiently with or without reasonable accommodation for individuals with disabilities.  It is not an exhaustive list of the duties expected to be performed, and management may, at its discretion, revise or require that other or different tasks be performed as assigned.  This job description is not intended to create a contract of employment with ERCOT.  Both ERCOT and the employee may exercise their employment-at-will rights at any time. #LI-Onsite, #LI-MH1

ERCOT is firmly committed to equal employment for all qualified persons without regard to race, sex, medical condition, religion, age, creed, national origin, citizenship status, marital status, sexual orientation, physical or mental disability, ancestry, veteran status, genetic information or any other protected category under federal, state or local law.

Expected Salary Range:

$85,685 - $145,683