At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at https://www.jnj.com

Job Function:

R&D Operations

Job Sub Function:

Clinical Trial Project Management

Job Category:

People Leader

All Job Posting Locations:

Horsham, Pennsylvania, United States of America, Raritan, New Jersey, United States of America, Spring House, Pennsylvania, United States of America, Titusville, New Jersey, United States of America

Job Description:

About Innovative Medicine

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow.

Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

Learn more at https://www.jnj.com/innovative-medicine

We are searching for the best talent for a Manager, Site Payments, to be located in Spring House, PA; Horsham, PA; Raritan, NJ; or Titusville, NJ. This is a hybrid position and requires you to be onsite 3 days a week.

Purpose:

The Manager, Site Payments, is responsible for ensuring execution of the end-to-end clinical site payments process for an assigned country or region. The Manager will work closely with other teams within Contract & Centralized Services (CCS) and within the broader Global Clinical Operations (GCO) organization to ensure timely, accurate, and compliant payments to clinical investigator sites for clinical trial related activities.

You will be responsible for:

Process

• Oversee end-to-end payment process, ensuring accuracy, compliance with company policies and regulatory requirements, and adherence to contractual timelines
• Work as part of a global team, collaborating with other regional managers and global leads to ensure consistency, share best practices, and optimize global payment processes
• Monitor and analyze payment metrics, identifying opportunities for process improvements and efficiencies
• Develop and implement training programs and SOPs for the payments team
• Collaborate with cross-functional teams including colleagues within CCS including Site Contract Managers (SCMs) and study teams including Site Managers (SMs), Local Trial Managers (LTMs), and Trial Delivery Leaders (TDLs)
• Assist with complex issue resolution and/or provide guidance related to site payments
• Manage escalations and coordinate with internal and external stakeholders to resolve payment discrepancies or delays, ensuring timely and effective resolution
• Review and consult on Clinical Trial Agreement (CTA) negotiations, specifically providing input on payment term language exceptions to ensure clarity, compliance, and risk mitigation

Technology

• Proficiency in payment processing systems, clinical trial data systems, and financial software (e.g., CTMS, EDC, Ariba/SAP, etc.)
• Proficient in MS Office

People

• Manage work allocation and workload distribution for assigned country or regional payments team, ensuring efficient operation and coverage of all tasks
• Provide people leadership through coaching, mentoring, and developing team members to build high-performing, motivated team
• Foster a positive team environment, encouraging collaboration, open communication, and continuous improvement
• Attract, retain, and develop talented team members by identifying growth opportunities, supporting professional development, and promoting strong team culture

Qualifications / Requirements:

• Bachelor’s degree
• 7-10 years’ experience and/or equivalent competencies in pharmaceutical industry/clinical research 
• 4 years’ experience in clinical trial management or site payments within the pharmaceutical or healthcare industry
• Ability to work effectively in cross-functional teams
• Strong and proven analytical and problem resolution skills 
• Ability to demonstrate innovative spirit, have strong interpersonal skills, and ability to accomplish substantial tasks with minimal supervision
• Able to reason both abstractly/conceptually as well as practically
• Able to operate both at the local level and globally and connect easily at various levels in the organization
• Possess strong team building skills, including collaboration, communication, knowledge sharing in a virtual and global environment
• Working knowledge of PCs (MS Office suite at a minimum), SharePoint, intermediate presentation skills
• Excellent communication skills (both oral and written)
• Follows standard policies and procedures for multiple departments, geographic areas, client groups or projects 
• Work is performed with oversight by the Associate Director, Payments but the expectation is that the individual can work independently on their own
• Able to work independently as well as in a collaborative team environment
• Fluency in English
• Travel Percentage: 10-15% domestic

Preferred:

• 2 years of people management experience
• Familiarity with healthcare compliance and other relevant guidance (HIPAA, FCPA, Safe Harbor, etc.)
• Previous experience working in virtual teams

The anticipated base pay range for this position is $115,000 to $197,800. The compensation and benefits information set forth in this posting applies to candidates hired in the United States.

The Company maintains highly competitive, performance-based compensation programs. Under current guidelines, this position is eligible for an annual performance bonus in accordance with the terms of the applicable plan. The annual performance bonus is a cash bonus intended to provide an incentive to achieve annual targeted results by rewarding for individual and the corporation’s performance over a calendar/ performance year. Bonuses are awarded at the Company’s discretion on an individual basis.

Employees and/or eligible dependents may be eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance.

Employees may be eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).

Employees are eligible for the following time off benefits:

• Vacation - up to 120 hours per calendar year
• Sick time - up to 40 hours per calendar year; for employees who reside in the State of Washington - up to 56 hours per calendar year
• Holiday pay, including Floating Holidays - up to 13 days per calendar year
• Work, Personal and Family Time - up to 40 hours per calendar year

For additional general information on company benefits, please go to: https://www.careers.jnj.com/employee-benefits

This job posting is anticipated to close on January 11th, 2026.  The Company may however extend this time-period, in which case the posting will remain available on https://www.careers.jnj.com to accept additional applications.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act. 

Johnson & Johnson is committed to providing an interview process that is inclusive of our applicants’ needs. If you are an individual with a disability and would like to request an accommodation, external applicants please contact us via https://www.jnj.com/contact-us/careers , internal employees contact AskGS to be directed to your accommodation resource.

#LI-Hybrid

 

 

Required Skills:

 

 

Preferred Skills:

Budgeting, Clinical Trial Management Systems (CTMS), Clinical Trials, Compliance Management, Contract Management, Developing Others, Execution Focus, Fact-Based Decision Making, Inclusive Leadership, Laboratory Operations, Leadership, Process Improvements, Program Management, Project Integration Management, Research and Development, Research Ethics, Resource Planning, Team Management