Job Summary

The Corporate Benefits Coordinator provides consistent and effective day-to-day support of assigned benefit programs, employee support and supports the Company’s benefit strategy by acting as first point of contact for benefit matters. This role assists with Field and Corporate leaders on the ensuring best practices are being utilized.

Job Responsibilities

• Functions as a liaison between vendors and employees, and advise employees on eligibility, coverage and other benefit matters.
• Acts as first point of contact for benefit department; responding timely and acting upon inquiries that come into the Corporate Benefits email inbox and phone line.
• Responsible for the administration of the 3rd party Benefit Administration ticketing system; responding and/or redirecting inquiries
• Responsible for the administration of the dependent verification audit program 
• Responsible for processing and responding to medical child support notices and court orders
• Responsible for the administration of the overage dependent audit process
• Responsible for distribution of department mail and clerical activities
• Acts as point of contact for SharePoint administration; acting as back-up security administrator
• Responsible for the coordination for Benefits Department Compliance Calendar for all work steams;
• Assists with the coordination and scheduling of vendor meetings, annual reviews, department meetings; plans and coordinates Benefits department related activities
• Work with third party vendors to resolve, track and report trends to Benefits team members
• Assist Corporate HR Benefits Dept with local wellness activities, open enrollment activities, communications and various administrative duties as assigned.
• Acts as DocuSign Administrator for the Benefits department; tracking contracts and providing updates
• Assist VP, Total Rewards, Benefits Director, Managers and team with administrative functions and projects as assigned.
• Assist with billing process for third-party vendors;
• Maintain strict confidentiality of departmental issues and documentation and abides by HIPAA regulations.
• Acts as back up for the Sr. Benefits Specialist
• Perform additional relevant duties as assigned

Knowledge, Skills and Abilities

• Customer service experience with the ability to multi-task and provide professional communication to stake holders
• Ability to work independently with the flexibility to adopt to a changing environment
• Must value and promote team spirit, have outstanding interpersonal skills and exhibit professionalism within the workplace
• Must possess solid research and follow-up skills.
• Must be able to cope in fast-paced, demanding environment and manage sensitive, confidential issues and information
• Ability to appropriately handle situations and resolve issues efficiently and effectively with high confidentiality
• Proficient computer skills with knowledge of Microsoft Office suite (Excel, Word, PowerPoint and Outlook)
• Ability to work in a fast-paced environment using excellent organizational skills and precise attention to detail
• Comfortable presenting to small groups

Education

The position requires an Associate’s Degree in a relevant discipline – Business, Human Resources, etc.  Equivalent training and experience may substitute for education. Bachelor’s degree preferred.

Experience

The position requires a minimum of two (2) years of increasingly responsible, directly related experience in Human Resources or Benefits administration. Proficiency with Microsoft Office (Word, Excel, PowerPoint and Outlook. Experience working within an HRIS system; Workday preferred.

WORK ENVIRONMENT

Office

While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment.  Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

As an Equal Opportunity Employer, Wayne-Sanderson does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person’s veteran status or any other characteristic protected by law or executive order.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.