Ninja Van is a tech-enabled logistics company on a mission to provide hassle-free delivery services for businesses of all sizes across Southeast Asia. Launched in 2014, we started operations in Singapore and have become the region's largest and fastest growing last-mile logistics company, partnering with over 35,000 merchants and delivering more than 1,000 parcels every minute across six countries.
At our core, we are a technology company that is disrupting a massive industry with cutting-edge software and operational concepts. Powered by algorithm-based optimisation, dynamic routing, end-to-end tracking and a data-driven approach, we provide best-of-class delivery services that delight both the shippers and end customers. But we are just getting started! We have much room for improvement and many ideas that will further shape the industry.
The Logistic+ division comprises some of the most exciting and enterprising teams at Ninja Van. Building on Ninja Van’s existing capabilities, we experiment with new ideas to develop innovative products and services that enhance our core business and help us serve our clients, partners and end-customers better. This role will be housed under our Fulfilment business unit, providing warehousing and inventory management services to our customers.
The Key Account Management (KAM) Assistant Manager, Fulfilment will be responsible for all KAM / business operations activities, including making decisions within agreed upon frameworks and surfacing / proposing solutions to issues relating to all fulfilment customers while reporting to the Head of Fulfilment, Singapore who oversees the business. The incumbent will oversee all onboarded customers, which represent 80-90% of revenue for the business on a recurring basis. The KAM Assistant Manager will also be in charge of integrations related to onboarding the shipper, driving retention and wallet share growth, and billing / end to end finance issue resolution. The KPIs for this role will be focused on retention and customer satisfaction metrics.
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