ICF Next E&A brings together strategy, creativity, content, and outreach to deliver meaningful communication campaigns and events for the European market and beyond. As part of this mission, we are looking for a highly organised and detail-oriented Account Executive to support our Framework Contract activities across all portfolios.

This role sits at the intersection of operations, data, and communication excellence. You will play a key role behind the scenes ensuring that our teams have accurate data, structured processes, clean tools, and solid reporting foundations – all essential elements to fuel strategic and creative work.

The ideal candidate is digitally savvy, analytical, precise, and able to translate operational information into clarity for others.

The Role & Responsibilities:

Operational & Administrative Excellence

• Manage and update portals used across contracts, ensuring complete, accurate, and timely information.
• Classify, organise, and maintain files and documentation in line with internal standards.
• Provide administrative support across teams to account directors and project directors.

Data Management & Analytics

• Collect, clean, and consolidate data from various financial & planning tools.
• Prepare datasets and analyses for monthly and quarterly reporting
• Identify gaps, inconsistencies, or errors in data and proactively propose fixes.
• Support the follow-up of dashboards and performance indicators.

CRM & Pipeline Management

• Keep the CRM up to date: opportunities, contacts, project information, and status changes.
• Perform regular quality checks and cleaning of the pipeline to ensure accuracy.
• Support forecasting by ensuring data completeness and alignment with ongoing work.

Quality Control & Internal Coordination

• Conduct systematic quality checks on data, documents, and deliverables.
• Coordinate with teams to gather missing inputs and ensure deadlines are met.
• Help maintain reporting calendars and support internal communication flows related to Frameworks.

Presentation & Documentation Support

• Contribute to the preparation of clear and well-structured presentation materials for internal purposes or client-facing summaries.
• Support in drafting templates, guidelines, and process documentation when relevant.

Required Skills & Qualifications

Core Competencies

• · Exceptional attention to detail and strong organisational skills.
• · Analytical mindset with the ability to interpret and structure data clearly.
• · Ability to work across multiple frameworks in parallel, prioritising efficiently.
• · Proactive, reliable, and comfortable working both independently and as part of a team.

Technical Skills

Knowledge of is a nice to have:

• Dynamics 365 (CRM)
• Maconomy (ERP)
• Excel (advanced data manipulation, formulas, pivot tables)
• Power BI (basic navigation, filtering, exporting, reading dashboards)
• Strong digital literacy and ability to learn new tools quickly.
• PowerPoint or presentation-building skills are an asset.

Experience

• Experience in operations, data management, project administration, or similar support roles.
• Experience in communication agencies, consulting, or EU-funded projects is a plus.
• Familiarity with environments requiring strict quality control and structured documentation.

Key Attributes

• Highly meticulous and structured.
• Strong sense of responsibility and ownership.
• Comfortable dealing with data-heavy tasks.
• Collaborative and service-oriented mindset.
• Ability to thrive in a dynamic environment that supports creative and strategic outputs.

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Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

 

Madrid, Spain (ES01)