Job Description 

Core Responsibilities 

• Processes customer orders—move, add, change and renewal—timely and accurately.  

• Partners with critical teams to ensure deadlines are met 

• Evaluates and researches customer issues to resolve concerns effectively and efficiently or properly escalate to resolution. 

• Interfaces with multiple internal stakeholders (including sales and engineering) and external customers to ensure all parties are updated (written or verbal) throughout the ordering and/or installation process.  

• Collaborates with cross-functional management to develop, evaluate and recommend technical and systematic procedures that make process flow more efficiently.  

• Collaborates with management to address and resolve workflow issues, assisting with workload management and implementing changes as needed. 

• Keeps abreast of sales strategies, trends, initiatives and best practices within the Company and competitive landscape. 

• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. 

• Other duties and responsibilities as assigned. 

 
KNOWLEDGE / SKILLS / ABILITIES   

• Proficiency in Microsoft Suite (Word, Excel, ppt) and GoogleSuite (Docs, Sheets) required  

• Strong written English language skills with ability to type in English 

• Strong time management and organizational skills.  

• Strong interpersonal skills, with the demonstrated ability to effectively communicate with customers and internal business partners. 

• Demonstrated experience collaborating across teams to drive improvements  

• Demonstrated persistence and tenacity where follow up is needed to ensure items are completed.

• Ability to successfully balance a wide variety of tasks.   

• Ability to work effectively in a virtual team environment.  

• Ability to understand and convey business and operational issues.  

• Ability to develop working knowledge of company policies and procedures to resolve a variety of basic issues.  

• Ability to identify and solve problems of moderate scope and follow standard practices.  

• Ability to exercise judgment within defined procedures and practices in order to determine appropriate action.  

Employees at all levels are expected to: 

• Understand our Operating Principles; make them the guidelines for how you do your job. 

• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services. 

• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences. 

• Win as a team - make big things happen by working together and being open to new ideas. 

• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers. 

• Drive results and growth. 

• Respect and promote inclusion & diversity. 

• Do what's right for each other, our customers, investors and our communities. 

 
Ideal Capabilities and Attributes! 

• Bachelor’s degree or 1+ years of related experience in technology sales, sales support or sales operations role; or equivalent combination of education and experience. 

• Experience with data processing and spreadsheet software, preferably Microsoft Excel. 

• Familiarity with the telecom industry, its products and practices is preferred. 

• Amenable to work at night/ shifting schedule 

Disclaimer: 

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.