• Maintains beverage department staffing levels so as to provide for optimal performance

• Develops/approves all beverage department budgets, forecasts and schedules

• Establishes and administers all departmental guidelines, policies and procedures

• Responsible for smooth, efficient, cost effective operation of all beverage outlets, to include; labor management, inventory control, product selection

• Oversees supervisory activities for production/delivery of quality product/service

• Approves all department purchase requisitions, to ensure operational costs are kept within forecasted budgetary guidelines

• Reviews/maintains daily payroll report/records, maintains labor costs within established budgetary guidelines

• Establishes appropriate par levels for all beverage and supply inventories, so as to support forecasted activities without experiencing shortages or excessive inventory situations

• Ensures security, control and proper use of operating supplies and equipment for all beverage outlets

• Attends all required hotel meetings to keep informed of in-house activities, special promotions and upcoming events, maintain communications with other departments within the hotel

• Communicates daily with outlet managers and assistants to obtain/provide current information regarding daily activities/functions and upcoming events

• Evaluates individual team member performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same

• Coaches, counsels, retrains team members as needed in order to ensure superior levels of  performance

• Interviews, selects, trains, appraises, coaches, counsels and disciplines departmental team members according to Loews Hotels standards

• Follows New Hire Training and ongoing Star Service Competency program in accordance with hotel policy

• Conducts departmental meeting as required to communicate effectively with all beverage department team members to ensure that they are kept current on pertinent hotel information and activities

• Evaluate changes in guest needs, the hotels guest mix and industry competitive set, to recommend appropriate product/service and operational changes necessary to ensure guest and team member satisfaction, while maintaining market dominance and exceptional financial performance

• Other duties as assigned

General

• Promotes and applies teamwork skills at all times

• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance

• Is polite, friendly, and helpful to guests, management and fellow team members

• Executes emergency procedures in accordance with hotel standards

• Complies with required safety regulations and procedures

• Attends appropriate hotel meetings and training sessions

• Maintains cleanliness and excellent condition of equipment and work area

• Complies with hotel standards, policies and rules

• Recycles whenever possible

• Remains current with hotel information and changes

• Complies with hotel uniform and grooming standards

Qualifications

• Thorough knowledge of Wines and Spirits; all matters relating to the proper administration and operation of beverage service outlets and the legal aspects associated with delivery of alcoholic beverages (TIPS certified or equivalent)

• Five to seven years progressive management experience in large up-scale, multiple outlet, hotel beverage operations

• Ability to develop and maintain effective operating and control processes designed to attain maximum operating efficiency while ensuring adherence to established guest satisfaction criteria

• Certification of training in Responsible Vendor requirements or ability to obtain same

• Effective management, leadership, organizational and communication skills

• Ability to work flexible schedule to include weekends and holidays