The opportunity

Within the Insurance Technology team, our Promises Delivered Value Stream is modernizing advisor and client facing platforms and technologies so that we can provide our customers and business partners with more secure, dynamic and efficient applications. We are looking for team members that are interested in new technologies and can understand older ones. We are going to challenge you to find new and creative ways to solve problems and be major contributor to their delivery.

To succeed, be a highly motivated Business Systems Analyst that helps guide the implementation of updates to our team's microservices supporting Insurance needs. You will communicate, coordinate, and collaborate with other teams to understand business needs\goals, design solutions in accordance with standard processes, assess impacts to downstream or peripheral systems, and carry out the solution delivery. We will provide you with support from a dynamic agile team that prides itself in getting things done together.

Responsibilities

In this position, you will be accountable for the following:

• Active participation in all agile ceremonies, reviewing documentation, connecting with multiple collaborators across the organization to understand objectives and clarify the needs or impacts to our systems.
• Understanding high-level designs that guide the generation of technical stories and estimation of delivery timing.
• Breakdown of designs into technical user stories and supplementary documentation that help direct engineering solutions and test automations meet the success criteria you've defined through your needs\impact analysis.
• Organizing and coordinating delivery of stories and other engineering tasks in a manner which supports incremental delivery.
• Collaborating with product, other analysts, engineers, architects and other team members to capture and create artifacts (i.e., stories, test results, approvals, etc.) required for an accurate, timely, and reliable implementation.
• Prioritizing tasks for multiple concurrent achievements for yourself and others.
• Performing functional testing to identify and retest defects to ensure successful completion.
• Working with team members to analyze and identify root cause of system defects.
• Finding opportunities for optimizing system effectiveness, as well as refining and adapting our agile processes to deliver changes more efficiently.
• Building and maintaining an organized repository of system documentation.

What you offer

• Post-secondary education or equivalent work experience. Asset IIBA or alternate Certification
• 5+ years proven track record as a Business System Analyst
• A meticulous mentality with deep technical, analytical, conceptual, diagnostic and problem-solving skills.
• Strong written and verbal communication, interpersonal and facilitation skills.
• Ability to negotiate optimally when clarifying needs vs. wants/likes in order to balance business direction/requirements with cost of development and risk.
• Strong planning and organizational skills to self-manage and assist in running delivery schedules for multiple parallel initiatives.
• Desire to mentor others in terms of analysis, collaboration, and organization, most specifically using tools such as JIRA and Confluence.
• Confirmed experience learning new business processes, technologies and tools at a rapid pace.
• Ability to use analytical and decision-making skills to offer options and resolve problems in a variety of contexts.
• Experience working in an agile framework.

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all collaborators and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Waterloo, OntarioHybrid

Salary range is expected to be between

$74,270.00 CAD - $137,930.00 CAD

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.