MAIN PURPOSE OF ROLE

Use independent judgment to provide timely and effective administrative support to a sales team, unit, or department.

MAIN RESPONSIBILITIES

•Process sales and invoices so that customer orders are dispatched, invoiced, and paid accurately and on time.

•Draft more complex sales documentation, proposals, reports, and correspondence such as sales contracts and maintenance agreements.

•Make more complex calculations to accurately compile and report statistics.

•Perform background research on customer accounts, prospects, competitors, and industry trends to support the sales team’s activities.

•Answer more complex, difficult, or escalated internal and customer enquires on product availability, prices, delivery times, and the status of orders so that enquiries are dealt with promptly and accurately.

•Communicate with staff from other areas in the organisation, such as production, warehouse, transport, or distribution, to confirm the status of orders and resolve customer complaints.

•Use databases or other computerized systems to maintain up-to-date customer records, to track the status of orders and deliveries, to maintain sales commission and expense records, and to generate sales reports and statistics.