Scheduled Hours

40

Position Summary

The Clinical Operations Manager reports to the Clinical director and is responsible for operational management of clinical services in the Department of Pediatrics. This includes oversight of people, processes and ambulatory operations necessary to deliver clinical services. Expertise in the electronic medical records (EMR) system, knowledge of patient care and patient satisfaction, and experience working with physicians and providers in an academic healthcare setting is key. Demonstrated success managing staff (clinical and clerical), identifying and implementing productivity metrics and performance improvement, and knowledge of ambulatory clinic workflows is required. The Manager position will interface with the patient access center (PAC) and others responsible for scheduling and pre-authorization functions.

The successful candidate will have deep experience actively managing a team with diverse skill sets, knowledge, and abilities. The Manager must have exceptional professional judgement and be comfortable handling all aspects of the staffing lifecycle from recruitment, hiring, onboarding, development, retention, and separation. Overseeing resource and ambulatory room utilization, using a data driven approach, is a core requirement. This role will spend equal time in clinic locations as well as on campus overseeing clinical and non-clinical staff. This is an in person position.

Job Description

• Manage clinical operations of multiple sub-specialty pediatric clinics within the department. Works to maintain best business practices and grow services by developing positive relationships and high levels of customer satisfaction.
• Provide management, direction, and assistance in resolving issues and complaints by staff members, physicians, patients and referring physician offices.
• Oversee coordination and delivery of patient services, ensuring quality care is provided in an efficient and cost-effective manner.
• Develop and implement performance and quality improvement processes, with an ability to also monitor for effectiveness, in a data driven way.
• Interface with clinical support services and assure processes for scheduling, registration, and technical training to ensure job knowledge and processes are relevant, effective and efficient.
• May manage multiple clinic locations. Duties include identifying staffing needs, position development, hiring, training and competency development, mentoring and evaluation of performance as it relates to day to day practice and future needs. Assures licensing and certifications are up to date / current
• Oversight and approval of supply purchases and educational requests for staff.
• Develops and implements methods for managing par levels to promote cost containment efforts
• Ensures coordination and maintenance of related spaces, equipment and supplies
• Requests data and provides reports, performs analysis, and documents process to support management and tracking, as required
• Proactively support patient safety at all times and assists with education to educate and reinforce safety related policies, procedures and practices
• Works closely with Clinical Operations Director and departmental patient safety coordinator to initiate new policies/procedures and quality control indicators through quality assurance and risk management programs
• Maintains compliance with existing policies and procedures
• Other duties as assigned

Working Conditions:
Job Location/Working Conditions

• Normal office environment

Physical Effort

• Typically sitting at desk or table
• Ability to lift ten lbs. from floor to waist and carry ten lbs. for short distances
• Push and pull occasionally with moderate force
• Coordinate hand movements to write, type, manipulate folders and client body parts

Equipment

• Office equipment

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all job duties performed by the personnel so classified. Management reserves the right to revise or amend duties at any time.

Required Qualifications

Education:

Bachelor’s degree or combination of education and/or experience may substitute for minimum education.

Certifications/Professional Licenses:

The list below may include all acceptable certifications, professional licenses and issuers. More than one credential, certification or professional license may be required depending on the role.

Advanced Cardiovascular Life Support (ACLS) - American Heart Association, Basic Life Support - American Heart Association, Basic Life Support - American Red Cross

Work Experience:

Management (5 Years)

Skills:

Not Applicable

Driver's License:

A driver's license is not required for this position.

More About This Job

Required Qualifications:

• Basic Life Support certification must be obtained within one month of hire date.
• Basic Life Support certification (Online BLS certifications, those without a skills assessment component, are not sufficient to meet the BLS requirements).

Preferred Qualifications

Education:

Master's degree

Certifications/Professional Licenses:

No additional certification/professional licenses unless stated elsewhere in the job posting.

Work Experience:

No additional work experience unless stated elsewhere in the job posting.

Skills:

Communication, Customer Service, Data Compilation, Decision Making, Defining Problems, Following Instructions, Front Desk Operations, Insurance Verification, Interpersonal Communication, Medical Records Management, Motivating People, Negotiation, Organizational Processes, Patient Counseling, Patient Interviews, Patient Services, People Management, Prioritization, Problem Solving, Regulatory Requirements, Safety Practices, Scientific Thinking, Solutions Development, Taking Initiative, Technical Knowledge

Grade

C14

Salary Range

$74,900.00 - $116,000.00 / Annually

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Take advantage of our free Metro transit U-Pass for eligible employees.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Washington University is dedicated to building a community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.