Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

Role Description:

Manager, Patient Operations – Apheresis is accountable to manage onboarding and on-going performance of Apheresis Centers used for BMS Clinical and Commercial Chimeric Antigen Receptor (CAR) T-cell Therapies.

This role will serve as the technical operations single point of contact for Apheresis Centers located within the designated region of Japan.

This role will be based out of the corporate offices in Tokyo, Japan. Travel up to 60% of time within Japan and Asian Pacific region may be required.

Come join BMS for this unique opportunity to be part of the team building a leading edge Clinical and Commercial CAR T Platform that serves our patients with novel BMS CAR T Therapies.

Responsibilities will include, but are not limited to the following:

• Develop and foster relationships with Apheresis Center Staff for assigned region.
• Work with Clinical and Commercial CAR T teams to establish the apheresis collection footprint to support the clinical trial and commercial site plans for assigned region/country.
• Coordinate with internal teams and collection site staff to ensure all collection site onboarding activities are successfully completed and sites are prepared to perform collections for BMS within the required timelines.
• Communicate collection site on-boarding status to Clinical and Commercial teams and develop and execute mitigation plans for any delayed timelines.
• Perform technical site assessments and train collection center staff on BMS collection requirements and attend site audits as required
• Provide Quality Systems support by participating in deviation activities and impact/investigation assessments for cell collection centers.
• Work with Quality Assurance and other internal business partners to monitor and assess vendor performance and capacity after site launch.
• Manage rollout of process changes to assigned sites.
• Collect VOC (voice of customer) and VOB (voice of business) feedback used for continuous operations improvement
• Collect and enter data into electronic data management systems
• Represent the department on cross-functional project teams, as requested.
• Comply with applicable SOP’s and regulations.

Qualifications and Experience Requirements:

• Ability to rapidly solve problems and deal with organizational complexity
• Ability to prioritize and complete work with sense of urgency based on criticality
• Medical, scientific and clinical knowledge
• Knowledge of applicable regulations and standards
• High attention to detail skills
• High organization skills with ability to multi-task several tasks in parallel
• Required Undergraduate Degree in Life Sciences or Engineering (Registered Nurse, Biomedical Engineer)
• Required minimum 5 years of experience in a regulated environment either hospital or pharmaceutical/biotech
• Required written and verbal fluency in Japanese and English

Preferred but not required:

• Experience working in Apheresis, Cellular Therapy or Stem Cell Transplant programs
• Prior customer facing role in pharmaceutical/biotech industry
• Experience working with critical raw material suppliers or contract manufacturing organizations

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.