Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Enterprise Network Operations
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As an Operations Engineer, your day typically involves overseeing the smooth functioning of production systems and services. You will be engaged in monitoring operational activities, ensuring that service agreements are met, and managing the delivery of critical systems. Your role requires attentiveness to operational requirements and proactive coordination to maintain system reliability and performance throughout the day.

Flexible to work in 24/7 shift
Role - Network Data

Key Responsibilities
Candidate should have basic / good troubleshooting knowledge in networking. Basic knowledge in IT Infrastructure monitoring, specifically on servers, network, cloud. Needs to handle L1 and L1.5 level of incident, Service request and Change for Network infra (router, switches, Wireless AP, Wireless LAN controller and Meraki appliances).

Candidate should respond immediately on the infrastructure s incidents which comes through event management and provide resolution within the agreed SLA. Needs to coordinate with various internal teams, external vendor, and service provider to fix Infrastructure related Level 1 / L2 incidents and Service Requests. Timely escalation, regular updates to management should be done as on when required. Document the incident, change and problem records in ticketing tools such ServiceNow. Candidate expected to share the daily, weekly, and monthly reports to management for operational activities.

Technical Experience
At least 2 -3 years hands on experience in Excellent knowledge and troubleshooting skills on Network infra management.

Professional Attributes
- Good verbal and written communication skills to connect with customers at varying levels of the organization - Ability to operate independently and make decisions with little direct supervision

Educational Qualification
Bachelor s degree (B.E, B.Tech or equivalent Degree)

Good to Have:-
CCNA or Microsoft server administration related certifications
Cloud Practsioner or Fundamental Certifications.
ITIL V3/V4 Foundation certification.

Additional Information:
- The candidate should have minimum 2 years of experience in Enterprise Network Operations.
- This position is based at our Pune office.
- A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law. Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.