Job Title: Client Care Administrator

Salary: £25,646.40 pro rata, per annum

Location: Edgewood Vets, Althorne

Job Type: Part-time, Permanent

Hours: Average 20.8 hours per week (Monday - Thursday), plus 1 in 4 Saturdays and 1 in 12 Sundays (at our Purleigh and Althorne practices)

We have an exciting opportunity for a permanent receptionist to join our busy team at Edgewood Veterinary Group in Althorne.

You must be a friendly, caring, hardworking, enthusiastic individual who can manage time efficiently. The ability to multi-task is essential and you need to be able to remain calm under all circumstances. Computer skills are also essential to this role.

You must be a strong team player who is willing to provide excellent service to our clients and their pets. You will need great communication skills as a receptionist’s role is extremely important in the smooth running of the day to day tasks between clients and our clinical staff.

You will be public facing and must remain professional at all times.

Roles and Responsibilities

The duties will involve:

• Open of the reception area. Turning on lights and any necessary electricals, opening the doors, unlocking tils, cupboards and dispensary. Having the area set up for the day.
• Close of reception area. Locking dispensary, tils or doors, ensuring any money is correctly stored and turning off lights and any electricals which need to be off when closed.
• Answering the telephone
• Organising client appointments
• Organising the smooth running of the appointment book, liaising with other team members and client’s if things are delayed
• Dealing with members of the public, our team, and any stakeholders to help them with enquiries or questions
• Taking any client requests for repeat medication or food, accurately setting them up on the system and preparing them ready for client collection
• Dispensary duties – drawing up/measuring out medication. Pay attention to countersigning procedures
• Taking payments and being responsible for ensuring the correct amount is requested, taken, and then added onto the system.
• End of day report and financial reconciliations as applicable
• General housekeeping and care of the reception area, wating room, client toilets and consult rooms when needed.
• Stock monitoring. Noting down any short dated, expired, or low stock
• Dealing with any items or letter to post. Using the franking machine, storing and then dispatching the franked mail correctly
• Keeping on top of client reminders for routine and next day appointments
• Any other duties reasonably requested

Benefits

• 5 weeks holiday plus bank holidays and Birthday Leave 
• Career progression opportunities 
• Staff discount schemes
• Life Assurance 
• Enhanced sickness pay 
• Enhanced equal family leave 
• Employer contribution pension scheme   
• Wellness program including:  
• Employee assistance program 
• Eyecare voucher scheme
• Free annual Flu jab
• Cycle to work scheme
• Recruitment referral reward scheme

About Us

Based in Essex, Edgewood has surgeries in Purleigh and Maldon, plus a new clinic in Althorne. This is a part of Essex where Linnaeus had no presence, enabling us to help more pets in a new part of the UK.

Edgewood is an RCVS-accredited small animal general practice, and its Purleigh and Maldon branches are also accredited as cat-friendly clinics. Having invested in its facilities and fantastic team, Edgewood offers a range of treatments and services including digital x-rays, endoscopy, ultrasound, an in-house laboratory and an operating theatre. It has welcoming consult rooms and separate dog and cat wards.

To submit your application, please click the 'Apply now' button at the top of the screen. Or, for any questions, contact Ophelia Hinds on [email protected] 

Hours will be an average of 20.8 hrs per week - week 1 to 3 will be 22 hours per week and week 4 will be 17.5 hours per week which consists of

Monday 9am to 6pm (30mins unpaid lunch)

Tuesday 1.30pm to 6pm - 3 out of 4 weeks (1 Tues off in every 4 week period)

Wednesday 1.30pm to 6pm

Thursday 1.30pm to 6pm

You will also need to work weekends on a rota basis at our Purleigh and Althorne practices. This is 1 in 4 Saturdays, 1 in 12 Sundays and a bank holiday approximately once every 1.5years

Althorne is a smaller branch practice and the CCA would be the sole CCA and needs to be able to self manage their time efficiently and also have the skills to deal with daily reconciliations, banking and ordering of stock. great organisation skills are a priority.