About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. 

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer: At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

It started with one Ridiculously Good idea—create a different breed of BPO! At TaskUs, we understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world. If that's something you want to be a part of, apply today! 

We are seeking a motivated and results-driven individual to join our team as a B2B Inbound Sales Specialist. This role will primarily involve handling inbound calls and emails from potential business clients, providing information about our products or services, and ultimately closing sales.

Duties and Responsibilities

Research and Outreach:

• Conduct thorough research to create targeted outreach materials for high-value prospects in collaboration with Sales Development Representatives (SDRs) and Account Executives (AEs).

• Initiate contact with potential customers through warm lead calling and responding to inquiries generated from marketing efforts using effective questioning to uncover needs.

Lead Qualification and Management:

• Follow up with marketing-generated leads to qualify as sales opportunities and move solid leads through the sales funnel, connecting them to appropriate sales personnel and arranging meetings.

• Identify high-potential prospective users or client opportunity and develop an effective engagement strategy. 

• Maintain and manage client accounts, ensuring a high level of engagement and satisfaction.

Customer Engagement:

• Show understanding and empathy towards customers, assisting them in using the platform effectively and addressing any issues.

• Provide detailed information on product features, pricing, and payment options while advocating for new products and services through a consultative approach.

• Follow up with potential customers who expressed interest but did not lead to immediate sales opportunities to nurture and develop relationships.

Collaboration and Feedback:

• Work cross-functionally with marketing and other teams to escalate urgent or unresolved customer issues, improving targeting and messaging based on insights gathered from customer interactions.

• Collaborate with the sales team to achieve monthly, quarterly, and annual sales targets while providing feedback on emerging trends in customer needs.

Sales Execution:

• Execute sales plays created by marketing and implement scaled sales strategies to acquire new customers and enhance product adoption and client retention.

• Own the full sales cycle, from business case development to closing deals while ensuring all customer interactions are meticulously documented within the CRM system.

• Discover the overall business objectives of clients and effectively articulate our client value proposition to customers by setting up and delivering live demos.

Training and Compliance:

• Participate in training sessions as required and adhere to company policies and procedures.

• Achieve internal service-level agreements (SLAs) and performance metrics while maintaining high customer satisfaction standards.

Reporting:

• Consistently update activity and contact information within the CRM, supporting weekly reporting efforts and helping to analyze customer interactions.

Competencies and Skills:

• Business Acumen: Possesses a deep understanding of business practices, enabling the creation of customized solutions that meet complex business needs.

• Results Orientation: Highly motivated to achieve and exceed sales targets, employing a strategic approach to overcome obstacles and deliver expected outcomes.

• Excellent Communication and Influencing Skills: Outstanding ability to build and maintain strong customer relationships, offering targeted long-term solutions that align with client requirements.

• Technical Proficiency: Enthusiastic about technology and skilled at understanding and explaining complex concepts. Adept at developing tailored solutions that meet customer needs.

• System Adaptability: Proven track record of quickly learning new processes and effectively navigating various systems to improve operational efficiency.

• Presentation Skills: Proficient in delivering persuasive virtual demonstrations to potential clients, effectively showcasing products and solutions.

• Language Proficiency: Fluent in English and Portuguese (C1 level), with strong written and verbal communication abilities.

• Organizational Skills: Highly organized with excellent time management skills, ensuring timely attention to priorities and customer needs.

We Would Really Like You to Have:

• Sales Environment Understanding: A strong grasp of the sales landscape and dynamics.

• Sales Experience: Prior experience in a sales environment is advantageous.

• Fintech Experience: Familiarity with fintech products or services is a plus.

• Urgency and Adaptability: Ability to thrive in a fast-paced and ambiguous sales environment.

• Strong Command of Technology: Proficient in Windows OS, Apple OS X, Microsoft Office Suite, and Google applications.

• Exceptional Communication Abilities: Excellent verbal and written skills, crucial for addressing customer needs effectively and building rapport.

• Problem-Solving Skills: Proactive approach to identifying and addressing client needs, with attention to detail.

• Team Collaboration: Strong team player who actively contributes to departmental initiatives and fosters collaboration.

• Openness to Feedback and Continuous Improvement: Willingness to learn and grow, demonstrating reliability and honesty.

• Empathy and Reassurance: Ability to understand customer concerns and provide reassurance effectively.

• Overall, we are looking for a dependable, adaptable individual who can thrive in a dynamic environment while delivering top-notch customer service and achieving sales excellence.

What can you expect from this role?

• Competitive salary

• Comprehensive benefits package

• Ample opportunities for professional development and learning from various departments

• A vibrant and inclusive work environment

Are you enthusiastic about sales? If you’re eager to advance your career in this field and enhance your skill set, this is the ideal opportunity for you! We are currently seeking driven Sales professionals to join our team.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.