Posted:
6/18/2024, 10:05:19 PM
Experience Level(s):
Senior
Field(s):
Software Engineering
Job Description:
DXC Technology (NYSE:DXC) - where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. People are the heart of our business. We support each other and work as a team, globally and locally to deliver excellence for our customers and colleagues. We live in more than 70 countries, speak multiple languages and work with over 6,000 customers on almost every continent. We use the power of technology to deliver mission critical IT services that move the world. DXC.com At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients.
Role Summary :
Work alongside experienced consultants and learn how to implement and configure ServiceNow solutions to optimize workflows and improve IT operations for various organizations.
Responsibilities & Activities:
Design, develop, and implement solutions using ServiceNow platform capabilities.
Collaborate with multi-functional teams to gather and understand business requirements.
Customize and configure ServiceNow applications based on business needs.
Develop and maintain ServiceNow workflows, forms, scripts, and reports.
Provide technical expertise and support for ServiceNow implementations.
Experience & Competency:
5+ years of experience working with the ServiceNow platform, with a focus on ITOM modules.
Strong understanding of Discovery, Service Mapping, and Event Management principles and best practices.
Experience in Observability a plus.
Experience in configuring ServiceNow workflows and forms.
Experience with creating and maintaining ServiceNow objects like tables, business rules, client scripts, UI actions, UI policies, script includes, workflows etc.
Experience with User Management including groups, users, roles, ACLs, etc.
Excellent problem-solving and communication skills.
Relevant certifications in ServiceNow (e.g., ServiceNow Certified Implementation Specialist) is a plus.
Key Responsibilities
Assist senior consultants in gathering business requirements and translating them into technical specifications for ServiceNow implementations.
Configure core ServiceNow modules (ITSM, ITOM, CSM) to support core IT service management processes.
Participate in user acceptance testing (UAT) and assist with data migration activities.
Develop basic reports and dashboards to visualize ServiceNow data and track key performance indicators (KPIs)..
Additional Skills:
Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience).
Strong understanding of IT service management (ITSM) principles is a plus.
Basic understanding of scripting languages (e.g., JavaScript) is beneficial.
Excellent analytical and problem-solving skills.
Strong communication, collaboration, and interpersonal skills.
Ability to learn quickly and adapt to new technologies.
Eagerness to learn and contribute to a fast-paced environment.
Integration:
Integrate ServiceNow ITOM modules with other enterprise systems to create a seamless and efficient information flow.
Establish and maintain data integrations to ensure accuracy and consistency.
Generate and analyze reports related to Discovery, Service Mapping, and Event Management.
Ensure the organization is prepared for audits and regulatory inspections.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Website: https://ioscm.com/
Headquarter Location: Newcastle Upon Tyne, Newcastle upon Tyne, United Kingdom
Year Founded: 2012
Industries: E-Learning ⋅ Education ⋅ Logistics ⋅ Procurement ⋅ Supply Chain Management ⋅ Warehousing