NorthWest Arkansas Community College (NWACC) provides quality and affordable higher education to empower lives and strengthen communities within Northwest Arkansas and surrounding areas.

As the largest community college in Arkansas, NWACC is recognized as a leader in education. NWACC offers a full range of associate degrees, certificates and workforce training programs that prepare students for rewarding futures and careers.

NWACC employees are dedicated to fostering a diverse educational community and cultural learning environment that supports student success.

The Enrollment Services Specialist in Enrollment Services will participate in an integrated, crosstrained team approach in providing strategies to promote student success with an emphasis on student experience and perspective. This position will serve students by meeting individual needs toward educational attainment and act as a guide for in-depth navigation of the enrollment process. This includes but is not limited to Admissions, Student Records, and other college processes and procedures. This position promotes outstanding customer service for students to successfully complete every facet of the admissions and onboarding process. Position will serve in a rotational model with other specialists, providing front desk coverage and phone coverage. This position is governed by state and federal laws and agency/institutional policy. The Enrollment Services Specialist reports to the Assistant Director of Enrollment Services.

Job Description

• Provides superior customer service to students via phone and front desk operations at the Springdale Campus location.
• Understands and maintains extensive knowledge of enrollment process in order to assist students with the following: admissions, records, and other general questions.
• Maintains Enrollment Support email box and text-us inbox and corresponds with students as needed.
• Aid in the planning and implementation of student events including support for recruitment and retention efforts through campus extents, outreach and community involvement including FASFA nights and college fairs etc.
• Processes student records as applicable to the student enrollment process.
• Makes appropriate service and resource referrals including Disability Resource Center, Career Pathways, Veterans Resources, Student Success Center, Counseling and Wellness Center etc.
• Maintains a working knowledge of student service resources, including software, equipment, websites, career assessments, transfer information, placement testing, and class schedules and academic calendar information.
• Adheres to policies and procedures for Student Services and the department. Maintains policy and procedure manuals and communicates applicable information to other staff members and campus partners.
• Participates in educational/professional opportunities provided for staff to facilitate continued learning of best practices.
• Collects weekly statistics and data related student services.
• Performs other duties related to the position as required or directed.

Rate of Pay: $19.76 per hour

Knowledge, Skills, and Abilities

• Knowledge of the organization and administration of various higher education academic and social programs.
• Knowledge of campus and community resources.
• Knowledge of state, federal, and campus rules, regulations, and requirements related to campus academic and social programs.
• Ability to coordinate the activities of campus academic and/or social programs.
• Ability to evaluate collected information and formulate into recommendations.
• Ability to compile information into report form.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.

Desired Professional Competencies

• Bachelor’s Degree required or equivalent experience
• Outstanding customer service and attention to detail
• Preferred experience working in higher education

NWACC is an Equal Opportunity Employer, please see our EEO policy.