The Sales Support Administrator is a non-customer facing support role to the EMEA sales organization.  The focus is on providing sales administration support from forecasting through order processing and supply chain management activities for nominated customer accounts. 

RESPONSIBILITIES

• Internal customer service activities, including backlog management, shipping queries, providing commercial invoices, coordinating customer master changes, new account on-boarding

• Enter, validate and manage processing of sales orders, including schedule changes.

• Obtain, maintain and monitor customer forecasts for running business

• Manage transactional activities around Vendor Managed Inventory shipments and billings

• Review yet to book reports and update records as necessary

• Work closely with manufacturing and logistics to ensure delivery of product and manage any short-term supply issues

• Process return requests, credits, etc.

• Contribute to development of policies, procedures and guidelines as required.

• Demonstrate flexibility and adaptability when assigned additional responsibilities or projects.