Posted:
9/12/2024, 7:57:27 AM
Location(s):
Delaware, United States ⋅ Mexico City, Mexico City, Mexico ⋅ Mexico City, Mexico
Experience Level(s):
Expert or higher ⋅ Senior
Field(s):
Operations & Logistics
The Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Qualifications:
Education:
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Excelente trato y atención a los clientes, buscando siempre mejorar la experiencia y relación con los mismos. Aportar ideas de mejora, colaborar con el resto del equipo en actividades de capacitación, documentación y toma de decisiones. Manejo de paquetería (Excel, Word, Power Point), excelente actitud de servicio, capacidad de análisis y atención a detalles. Aprendizaje y memoria, expresión de ideas, Apego a normas, trabajo en equipo, trabajo bajo presión, enfoque a resultados. Indispensable disponibilidad de horario.
Gestión de propuestas con mandos superiores, medios y pares.
Negociación
Manejo de conflicto
Inglés 70% (deseable)
Planeación de estrategias
Mejora de Procesos
Pensamiento crítico
Conocimiento servicio al cliente
Actitud positiva y empática
Facilidad de palabra oral y escrita.
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Job Family Group:
Operations - Core------------------------------------------------------
Job Family:
Operations Support------------------------------------------------------
Time Type:
Full time------------------------------------------------------
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi”) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.
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Website: https://www.citigroup.com/
Headquarter Location: New York, New York, United States
Employee Count: 10001+
Year Founded: 1812
Last Funding Type: Post-IPO Equity
Industries: Banking ⋅ Credit Cards ⋅ Financial Services ⋅ Wealth Management