We are searching for a high-caliber Lead Visual Designer, a visual ringer and conceptual powerhouse—to join our fierce brand studio. Smartsheet is growing in every direction, and we need an "idea engine" who can concept across narrative, experience, and systems. You aren't just an expert in your craft; you possess an

insatiable appetite for human insight and the discipline to execute flawlessly end-to-end.

You will report to the Creative Director in Costa Rica and play a pivotal role in shaping how the world sees our brand. This role is eligible for remote work within Costa Rica. You  must reside in Costa Rica. 

You Will:

• Drive Brand Evolution: Create net-new directions with the intentional goal of elevating the Smartsheet brand. Ensure all work communicates clearly, remains on-brand, and ultimately delights the user.
• Master & Maintain Systems: Participate in the definition, creation, and ongoing maintenance of flexible design systems, component libraries, and brand guidance.
• Lead & Mentor: Guide other designers in their daily work, reviewing output to ensure world-class quality and professional growth.
• Own the Lifecycle: Oversee projects from initial conception to final completion with little to no direction. You are responsible for the "how" and the "when."
• Manage with Precision: Expertly juggle several medium-to-large projects simultaneously, meeting all deadlines while helping less senior designers manage their own time and resources.
• Collaborate as a Partner: Act as a project owner who feels equal ownership of a stakeholder’s project. You are invested in the business outcome, not just the visual output.
• Present & Persuade: Present work across various teams and the wider organization. Set up presentations with clarity to effectively direct leadership feedback and keep work "on brief."
• Commission Excellence: Identify and commission specialists (artists, photographers, etc.) to bring unique, high-impact projects to life.

You Have:

• Strategic Foresight: The ability to see the "big picture," offering creative solutions that align specifically with business needs and organizational resources.
• Proactive Ownership: A habit of anticipating stakeholder requests before they are made; you collaborate as a peer to output the best possible results.
• 10+ Years of Experience: Extensive background in mid-to-senior level roles focused on marketing collateral, brand systems, and digital strategy, ideally within the Technology sector.
• Expert Craftsmanship: Mastery of Adobe Creative Suite (Illustrator, Photoshop, InDesign, Creative Cloud, Firefly and Express).
• Bonus skills: Motion (After Effects), Document design (Google and Microsoft Office) and Web (Figma, Zeplin, Webflow, HTML/CSS, Drupal).
• Cultural Fluency: A deep understanding of global trends and the ability to design solutions that resonate across different regions and languages including but not limited to Generative and Agentic AI.
• Entrepreneurial Mindset: A "get things done" attitude that balances high-speed iteration with high-quality, professional output.
• Educational Background: Bachelor’s degree in design, relevant certifications, or equivalent professional experience.

Perks & Benefits:

• Fully paid Health & Life insurance for full-time employees and family members
• Monthly stipend to support your work and productivity
• 12 days paid Vacation + Flexible Time Away Program
• 20 weeks fully paid Maternity Leave
• 12 weeks fully paid Paternity/Adoption Leave
• Personal paid Volunteer Day to support our community
• Opportunities for professional growth and development including access to LinkedIn Learning online courses
• Company Funded Perks including a counseling membership and your own personal Smartsheet account
• Teleworking options from any registered location in Costa Rica (role specific)