Posted:
12/21/2025, 11:41:50 PM
Location(s):
City of Zagreb, Croatia
Experience Level(s):
Mid Level ⋅ Senior
Field(s):
Sales & Account Management
Workplace Type:
Hybrid
Working at Infobip means being part of something truly global. With 75+ offices across six continents, we’re not just building technology — we’re shaping how more than 80% of the world connects and communicates.
As employees, we take pride in contributing to the world’s largest and only full-stack cloud communication platform. But it’s not just what we do, it’s how we do it: with curiosity, passion, and a whole lot of collaboration.
We operate with an AI-first mindset, embedding intelligent tools into our daily workflows to work smarter and more efficiently. Every role here benefits from and contributes to this approach.
If you're looking for meaningful work and challenges that grow you in a culture where people show up with purpose, this is your opportunity.
Let’s build what’s next, together.
What this role is all about
Product Success Manager plays a vital role in driving the success of dedicated products and services by achieving commercial targets, supporting global product adoption, and enabling sales teams. As an individual contributor in the Product Success team, you will own the success of one or more products through strategizing and executing effective go-to-market plans, identifying growth opportunities, and collaborating with regional teams for seamless alignment and pipeline enhancement. By leveraging product knowledge, pipeline insights, competitive info and customer interactions, you will contribute to product wins and overall market impact, ensuring successful market penetration and revenue generation.
This Product Success Manager position will be responsible or supporting one or more OTT channels from our portfolio (WhatsApp, Viber, Apple Messages for Business, Kakao, Line… you name them – we have them!)
What you'll do:
Commercial Targets: Proposing and achieving commercial targets that will accelerate performance of dedicated product and services.
Sales Support: Drive global product adoption, while supporting sales activities with product knowledge to ensure an increase in opportunity closing rate, increase regional client facing teams knowledge and enablement.
GTM Development: Define and develop effective go-to-markets and customer segmentations - Cross updating in regards of features missing/not applicable to capture market share, direct client feedback about opportunities lost, communicate any other blockers observed on the market.
Opportunity Identification: Detect key areas for growth and build strategies and initiatives (jointly with local team and HQ) to exploit these opportunities as well as remove potential blockers.
Pipeline Management: Monitor and regularly report about pipeline creation, velocity and conversion and help in removing roadblocks by partnering with HQ and Regional roles.
Regional Alignment: Work closely with regional PSE (Product Sales Expert) teams to align key quarterly/ yearly priorities, initiatives and/or markets, providing input on new areas of growth for your product offering while aligning marketing strategy.
Communication with Regions: Keep regional team members up to date with all the latest major product features or new releases, ensuring better solution offering for our targeted clients.
Regional Product Pipeline Analysis: Work closely with Product Analysts to analyze the respective product pipeline in the region, drive clear tactics to enhance, overcome any gaps to achieve targets.
Customer Meetings: Attend important customer meetings and assist Account Executives, Customer Growth Executives and Customer Success Executives in execution where needed.
Product Wins: Work with marketing to capitalize product wins and create social proof and positive noise.
What makes you a strong fit:
Bachelor’s degree in business, technical or a related field.
2–5 years of experience in this field.
Experience with messaging or SaaS solutions related to messaging is an advantage.
Strong analytical and problem-solving skills, with a systematic approach to problem-solving.
Fluent in English, both spoken and written.
Excellent communication skills.
Proactive critical thinker, ready to constantly adapt to address new business challenges and recommend productive ideas.
Good knowledge of MS Office Tools (Excel primarily).
Previous experience or interest to learn more about our Industry is a plus.
Why you'll love it here
• Financial rewards & recognition - A fair compensation aligned with your experience, industry, and market standards, performance-driven bonuses, regular reviews to support your growth and recognize your contributions, and a culture that values your impact.
• Flexible work arrangements - We combine in-person collaboration with remote work and flexible working hours, because great ideas happen everywhere - and not always between 9 and 5.
• ESOP (Employee Stock Ownership Plan) - As an Infobip employee, you’ll have the opportunity to share in our company’s success through stock options.
• Work-life balance and Well-being - We offer time off when you need it, special leave days for life’s big moments, and a flexible hybrid work model tailored to local regulations.
• Career mobility - Your career is a journey. With internal mobility, upskilling, and mentorship, we help you shape your path.
• Professional development - Learning never stops. Onboarding, mentorship, and training programs help you grow - no matter where you start.
• International mobility - Ready to take your career global? Explore short and long-term opportunities in our Hubs worldwide.
While some benefits may vary by location, our goal remains the same: to support your growth, well-being, and success - wherever you are.
Diversity drives connection
Infobip is built on diverse backgrounds, perspectives, and talents. We’re proud to be an equal-opportunity employer and are committed to fostering an inclusive workplace.
No matter your race, gender, age, background, or identity — if you have the passion and skills to thrive, there’s a place for you here.
All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, age, sex, sexual orientation, gender, gender identity, national origin, citizenship, disability, veteran status or any other part of one's identity.
Read more about our hiring process.
#LI-SP1Website: https://infobip.com/
Headquarter Location: London, England, United Kingdom
Employee Count: 1001-5000
Year Founded: 2006
IPO Status: Private
Last Funding Type: Debt Financing
Industries: Enterprise Software ⋅ Internet of Things ⋅ Messaging ⋅ Mobile Apps ⋅ SaaS ⋅ Telecommunications