Houseperson

POSITION REPORTS TO:

Housekeeping Supervisor

POSITIONS REPORTING TO THIS POSITION:

Nil

KEY RELATIONSHIPS:

Hospitality Operations Management team / Sales

Owners / Guests

PRIMARY OBJECTIVES:

At Travel + Leisure our vision is to put the World on Vacation, in your positon as the Houseperson you will be responsible for maintaining a high standard of cleanliness, hygiene and comfort in all common areas. The House person is also responsible for the daily distribution of resort amenities with their daily operational requirements.

Our Values are the HEART of Travel + Leisure, the beliefs of our global team that define what we recognize as important, meaningful and right:

Hospitality – treating everyone like family 
Engagement – delivering our promise
Accountabiuluty – owning our impact
Respect – considering others in every interaction
Teamwork – succeeding together

PRINCIPAL RESPONSIBILITIES: (Include but not limited to:)

• Provides exceptional customer service
• Order the daily deliver of linen
• Check the correct quota of linen has been delivered.
• Ensure linen delivery is not damaged / report and discrepancies to the Housekeeping Manager
• Collect all dirty linen daily
• Assist with the laundering of Resort owned linen
• Clean common areas that are assigned to you
• Ensure prompt action to all guest requests
• Deliver amenities and consumables to all pantries daily
• Do  regular check of all corridors for cleanliness
• Ensure all balconies and windows are clean
• Cleans common areas as assigned, in accordance with Company standard  to ensure cleaning of all areas is satisfactorily completed
• Maintains pantry in a clean and orderly condition ensuring that the pantry is stocked with supplies as instructed by your Supervisor.
• Ensure corridors and service areas are clean at all times
• Perform duties common to all housekeeping activities as assigned
• Inspect and clean on daily basis Resort Barbecue area
• Assist with guest luggage on check in and check out as required
• Assist F&B room deliveries as required
• Perform lock up duties on completion of evening hours
• Employees must ensure they comply with Travel + Leisure’s OH&S Policy, procedures and any reasonable instruction given by Travel + Leisure.
• Employees must not wilfully place at risk the health and safety of themselves or any other persons in the workplace and to not wilfully or recklessly interfere with or misuse anything provided for health and safety.
• Display CARE to all internal and external parties. 
• Display innovation through inspiring, creating and improving processes and products. 
• Show integrity in all aspects of the position by doing the right thing, taking responsibility and delivering on the promise. 
• Display leadership values by ensuring effective communication and respecting your peers and managers.  Support others within the team and empower each other wherever possible.    

KEY POSITION CRITERIA:

• Deliver exceptional customer service to our owners and guests
• Maintain high standards of efficiency, and cleanliness at all times
• Ability to multi-task
• Flexible and dependable in roster of hours
• Understand the workplace health & safety procedures
• Maintain a high standard of efficiency and communication between guests and within the Housekeeping / all other departments.