Job Summary:

AEC, a division of Trimble, seeks a Digital Sales Representative to work within the AEC eCommerce sales organization. The goal for this position is to maximize the online sales channel by growing our new acquisition SaaS business. The Digital Sales Representative will work closely with members of eCommerce Sales, Customer Support, Credit, Marketing, and various cross-functional teams. Key responsibilities will be focused on identifying buying friction, supporting online customers with purchasing issues, and mitigating risk in our global online channel. Success will be defined by how well the Digital Sales Representative drives new acquisition sales in the eCommerce channel.

Responsibilities

• Work with the AEC sales team to deliver on sales targets for new customer acquisition business.

• Utilize digital tools, CRM systems (e.g., Salesforce), and various online platforms like chat to generate new leads and prospects.

• Prioritize and respond to online customer inquiries in a timely manner to help convert sales.

• Engage and communicate with customers on a daily basis via email, chat, and phone.

• Manage opportunities and leads, ensuring accurate tracking and timely follow-up. Maintain detailed records in Salesforce, ensuring up-to-date customer information and activity.

• Collaborate with cross-functional teams to design, operationalize, and execute relevant online promotions to drive financial performance for eCommerce.

• Help plan promotional strategy with a focus on new business campaigns including abandoned carts, migration campaigns, trial campaigns, and other online targeted promotions and campaigns.

• Report on eCommerce performance campaigns, including standard KPIs such as conversion rates, page views, abandoned cart rates, customer engagement, and lifetime value metrics.

• Partner with the analytics team to create new visualizations via business intelligence tools.

• Stay abreast of trends and innovations in eCommerce to continue to maximize eCommerce sales growth.

Qualifications Required:

• Background in global eCommerce sales, digital sales, SaaS, and platforms. 

• Experience with Salesforce CRM ideal.

• Must have previous hands-on experience with customer engagement.

• Strong focus on achieving sales targets and driving business results, with a track record of meeting or exceeding goals.

• Keen attention to detail, a high level of initiative, and the ability to work independently.

• Effective time management, multi-tasking, prioritizing, and meeting deadlines.

• Must be a driver of eCommerce change and continuous improvement.

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Pay Equity

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Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant’s sex or other status protected by local, state, or federal law.

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Bonus Eligible?

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Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan.

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