Working with Us
Challenging. Meaningful. Life-changing. Those aren’t words that are usually associated with a job. But working at Bristol Myers Squibb is anything but usual. Here, uniquely interesting work happens every day, in every department. From optimizing a production line to the latest breakthroughs in cell therapy, this is work that transforms the lives of patients, and the careers of those who do it. You’ll get the chance to grow and thrive through opportunities uncommon in scale and scope, alongside high-achieving teams rich in diversity. Take your career farther than you thought possible.

Bristol Myers Squibb recognizes the importance of balance and flexibility in our work environment. We offer a wide variety of competitive benefits, services and programs that provide our employees with the resources to pursue their goals, both at work and in their personal lives. Read more: careers.bms.com/working-with-us.

At Bristol Myers Squibb, we are inspired by a single vision – transforming patients’ lives through science. In oncology, hematology, immunology and cardiovascular disease – and one of the most diverse and promising pipelines in the industry – each of our passionate colleagues contribute to innovations that drive meaningful change. We bring a human touch to every treatment we pioneer. Join us and make a difference.

Cell Therapy is one of the most groundbreaking new forms of cancer treatments being studied today. With therapies only in their infancy and BMS’s continued investment in our Cell Therapy capabilities, the growth potential of this science, your career, and the ability to help patients are incredible.

This position is responsible for building and managing a high-functioning team of Operations Specialists, Scheduling and Cell Logistics, who are the primary point of contact for our couriers, apheresis collection centers, clinical treatment sites, distribution warehouse and manufacturing sites in managing real-time operational issues. The goal is to ensure this team are trained and supported in order to handle and triage a high volume of daily phone calls and emails. This person must maintain strong relationships with partners across the franchise and operations teams to ensure best-in-class customer service is delivered to our internal and external partners.

This position will report to Associate Director, EU Cell Therapy 360 Scheduling, and will collaborate with other global Senior Managers and Managers. 

Education:

Bachelor’s Degree or equivalent work experience

Experience:

• 7 years of scheduling, planning, operations, customer service preferred
• 2+ years managing direct reports, direct or indirect managing teams preferred

Responsibilities:

• Manage individual contributing manager who support SCLT’s Operations Specialists managing real-time operational issues while maintaining a positive, inclusive, and professional team atmosphere and delivering on SCLT strategy
• Manage Tier 1’s department (GPO) or regional cross-functional projects
• Manage supply issues or business continuity execution
• Plan and facilitate all management meetings
• Accountable for team performance
• Able to lead and provide cross-regional back-up support
• Oversee plans of action for issues impacting significant number of treatments.
• Communicate issue and solution with management and key internal and external stakeholders
• Act as secondary escalation point for treatment sites and stakeholders
• Analyze trends and develop action plans from feedback, operational metrics and KPIs
• Provide weekly update on key projects and goals to regional heads.
• Maintain positive, inclusive and professional team atmosphere
• Manage given resources and identify resources needs
• Hire and/or develop direct and indirect reports
• Ensure direct reports and their teams are properly trained
• Ensure direct reports and their teams are aligned with team strategy
• Understand and champion global strategy and role of Scheduling and Cell Logistics
• Provide input into goals and plans to deliver on global strategy
• Set and manage team goals aligned with strategy
• Develop and implement processes
• Manage relationships with regional partners as assigned
• Establish and maintain trusted relationship with clinical partners and BMS stakeholders matrix
• Act as SME on global projects as assigned
• Lead and manage global, cross-functional project
• Develop and gather endorsement for business cases for transformational projects
• Mentor at least 1 working group

Knowledge, Skills, and Abilities

• Experience working in a regulated environment (cGMP/FDA) is required
• Must be skilled in planning and organizing, conflict management, decision-making, building relationships, innovation management, and resource allocation
• Excellent leadership, communication, and presentation skills
• Ability to make decisions in a fast-paced, high-volume environment
• Highly self-motivated individual, with demonstrated ability to work independently
• Flexibility in responding to change or business needs
• English + 1 language (Spanish, French, German, Italian) preferred
• Travel, up to 10%, including international travels

If you come across a role that intrigues you but doesn’t perfectly line up with your resume, we encourage you to apply anyway. You could be one step away from work that will transform your life and career.

Uniquely Interesting Work, Life-changing Careers
With a single vision as inspiring as “Transforming patients’ lives through science™ ”, every BMS employee plays an integral role in work that goes far beyond ordinary. Each of us is empowered to apply our individual talents and unique perspectives in an inclusive culture, promoting diversity in clinical trials, while our shared values of passion, innovation, urgency, accountability, inclusion and integrity bring out the highest potential of each of our colleagues.

On-site Protocol

BMS has a diverse occupancy structure that determines where an employee is required to conduct their work. This structure includes site-essential, site-by-design, field-based and remote-by-design jobs. The occupancy type that you are assigned is determined by the nature and responsibilities of your role:

Site-essential roles require 100% of shifts onsite at your assigned facility. Site-by-design roles may be eligible for a hybrid work model with at least 50% onsite at your assigned facility. For these roles, onsite presence is considered an essential job function and is critical to collaboration, innovation, productivity, and a positive Company culture. For field-based and remote-by-design roles the ability to physically travel to visit customers, patients or business partners and to attend meetings on behalf of BMS as directed is an essential job function.

BMS is dedicated to ensuring that people with disabilities can excel through a transparent recruitment process, reasonable workplace accommodations/adjustments and ongoing support in their roles. Applicants can request a reasonable workplace accommodation/adjustment prior to accepting a job offer. If you require reasonable accommodations/adjustments in completing this application, or in any part of the recruitment process, direct your inquiries to [email protected]. Visit careers.bms.com/eeo-accessibility to access our complete Equal Employment Opportunity statement.

BMS cares about your well-being and the well-being of our staff, customers, patients, and communities. As a result, the Company strongly recommends that all employees be fully vaccinated for Covid-19 and keep up to date with Covid-19 boosters.

BMS will consider for employment qualified applicants with arrest and conviction records, pursuant to applicable laws in your area.

Any data processed in connection with role applications will be treated in accordance with applicable data privacy policies and regulations.