We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent (Customer Service Executive) to join the Air Exports team in Bangkok. As a customer service executive for Global Forwarding, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.  

You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes. 

If this all sounds good, let’s talk more about what you’ll be working on:

Maintain Operational Excellence:

• Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargo. 

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

• Coordinate tasks on the shipments to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.

Facilitate Relationships:

• Collaborate with our international team members and third-party agents to ensure efficiency, excellent customer service and creative problem resolution.

• Build great relationships with customers, responding timely and following up on issue resolution

• Provide reporting and documentation support to internal and external customers.

• Participate in customer business reviews.

• Apply industry knowledge and critical thinking to adapt processes and to create solutions in response to challenges both internally and externally.

Required Qualifications:

• High school degree or Graduate or equivalent

• Minimum of 1 year of Global Forwarding experience

Preferred Qualifications:

• Values a diverse and inclusive work environment

• Proficient in Microsoft Office Suite of programs

• Excellent communication, prioritization, and multi-tasking skills

• Proven track record of strong customer service skills, interacting with customers and being client focused

• Excellent follow up with customers and the network

• Critical-thinking, flexibility, and problem-solving skills to adapt to ever-changing tasks and customer needs

• High level of attention to detail

Benefits
• Social Security fund
• Group Health Insurance
• Provident Fund (5%)
• Flexible Benefit (Dental treatment or Optical purchase)
• Birthday Leave