Job Title: iScala Technical Support 

Experience: 6-8 years 

Job Description: 

We are seeking an experienced iScala Technical Support professional to join our team. The ideal candidate will have thorough knowledge of iScala ERP systems and proven experience in providing high-quality technical support to clients. The technical support specialist will be responsible for diagnosing and resolving issues, supporting system upgrades, and ensuring optimal performance of the iScala platform. 

Key Responsibilities: 

• Provide technical support for iScala ERP system users, addressing queries and troubleshooting issues. 

• Assist in the implementation and configuration of iScala software solutions for clients. 

• Collaborate with cross-functional teams to resolve system-related problems and improve user experience. 

• Conduct training sessions for end users to enhance their understanding of iScala features and functionalities. 

• Document and maintain records of support requests and resolutions for continuous improvement. 

• Stay updated with the latest iScala releases and features to provide informed support. 

• Participate in system upgrades and testing to ensure functionality and performance. 

Qualifications: 

• Bachelor’s degree in Computer Science, Information Technology, or a related field. 

• 6-8 years of hands-on experience in iScala technical support or a similar role. 

• Strong problem-solving skills and ability to troubleshoot complex issues. 

• Excellent communication and interpersonal skills. 

• Experience with database management and SQL is a plus. 

• Ability to work independently and as part of a team in a fast-paced environment. 

If you are passionate about providing exceptional technical support and have the required experience, we encourage you to apply.