Job Description

Must be located in Dallas or ATL for a hybrid 2x a week in-office requirement!

Welcome to AMN Healthcare — Where Talent Meets Purpose

Ever wondered what it takes to build one of the largest and most respected healthcare staffing and total talent solutions companies? It takes trailblazers, innovators, and exceptional people like you.

At AMN Healthcare, we don’t just offer jobs — we build careers that make a difference.

Why AMN Healthcare? Because Excellence Is Our Standard:

• Named to Becker’s Top 150 Places to Work in Healthcare — three years running.
• Consistently ranked among SIA’s Largest Staffing Firms in America.
• Honored with Modern Healthcare’s Innovators Award for driving change through innovation.
• Proud holder of The Joint Commission’s Gold Seal of Approval for Staffing Companies since 2006.

Job Summary

The Account Manager I develops effective partnerships with facility client administrators/decision-makers using a consultative approach to secure new contracts, increase customer share with current accounts, and generate and fill Allied orders - all at a higher production level than Regional Account Managers; ultimately driving growth in revenue and market share. ​

• Source leads within the region, web research, and industry resources through a high-volume outbound phone strategy in order to reach staffing contacts and decision makers (including C-level, administrators, etc.).
• Establish and cultivate long-term, effective partnerships with facility clients to gain in-depth knowledge by unit and by contact of their current staffing trends, and future needs.
• Generate innovative lead sources by staying current with staffing trends across specialties/divisions to identify new markets that qualify for services and solutions.
• Establish relationships with client stakeholders to best understand their roles in the staffing, contract, and billing processes and identify the key decision-makers in order to plan a sales approach.
• Document and maintain client contact information, situation, and activity to reengage interest with each call in order to increase the efficiency of the sales cycle.
• Uncover the client's current situation, objections, and perceptions of supplemental staffing.
• Proactively engage in cross-divisional communication to pass or receive leads that may generate new business.
• Propose relevant staffing options that address clients’ needs by articulating success cases that illustrate how service offerings help manage employment costs, increase the quality of care, and streamline staffing processes.
• Consult with client contacts on the full spectrum of relevant AMN services, leveraging thought leadership, marketing materials, and sales strategy in order to introduce cross-selling opportunities to internal sales partners.
• Negotiate client contract agreements, including rates and terms in order to balance the client’s needs with service options that support gross profit expectations and growth.
• Partner with the Recruitment Team to promote open jobs, analyze and forecast marketing strategy, and project new client business opportunities.
• Document order details via phone and email with the client's point of contact in terms of unit specifics, clinical responsibilities, and expectations in order to deliver the most qualified candidates within expected timeframes.
• Gain client approval of providers to fulfill orders
• Promote job orders, including necessary qualifications, to Recruiters to most quickly identify interested & available HP candidates with the highest likelihood to fill based on client criteria (licensure, skills, timeframe, etc.).
• Review proposed provider candidates (presentation) and highlight what qualifies them as the appropriate fit using selling points and professional profiles in order to create an intent to interview  
• Communicate and probe the client to manage placement details while the provider is on assignment in order to maximize the revenue for each booking, including identifying assignment end, extension opportunities, and negotiating cancellations.
• Working with the Account Coordinator as appropriate, communicate timely updates and expectations between all assignment stakeholders, including Recruiter, client contact, and Quality Services, to execute all placement steps in order to deliver HP to the assignment on time.
• Escalate client issues internally as appropriate, to the Regional Director, Clinical, Quality Services leadership by owning resolution on behalf of the client in order to maintain reputation and relationships.
• Negotiate bill rate increases and order bonuses on a case-by-case basis.
• Retain client trust by minimizing disruptions due to cancellations by exercising creativity in identifying win-win solutions to backfill with AMN candidates.
• Negotiate with the client contact for alternative solutions (e.g., shorter contract)

Minimum Experience: 

• Excellent, clear, and precise telephone, written, and oral communication skills.
• Strong interpersonal skills, including the ability to work well with a team and contribute to a teamwork atmosphere.
• Proficiency in the use of Microsoft Office programs and Internet research.
• Ability to analyze data and present it clearly and concisely.
• Attention to detail when proofreading e-mails, letters, profiles, summaries, and references.
• Ability to “think outside the box” to aid in the development of effective communication between departments and improve procedures.

Respect ● Passion ● Continuous Improvement ● Trust ● Customer Focus ● Innovation    

AMN Healthcare is an EEO/AA/Disability/Protected Veteran Employer

We encourage minority and female applicants to apply

AMN Healthcare is committed to fostering and maintaining a diverse team that reflects the communities we serve. Our commitment to the inclusion of many different backgrounds, experiences, and perspectives enables our innovation and leadership in the healthcare services industry.

We value professionalism in everything we do – this includes the professional presence we project as we interact with internal and external customers.

Pay Rate

$19.50 - $24.25 Hourly

Final pay rate is dependent on experience, training, education, and location.

This position may include additional compensation such as bonus or commission.  Please ask your recruiter for more information.