ABOUT THIS POSITION

The Technical Support Analyst is responsible for providing superior support to our clients with the highest degree of care and client satisfaction.

WHAT YOU'LL DO

• Provide exceptional support to our clients with meaningful and thoughtful communication – via phone (inbound and outbound calls), online support requests, and live chat
• Be a problem-solver that seeks to understand the heart of each client’s issue. You are technically savvy and a thorough troubleshooter
• Utilize multiple internal systems and software to understand client inquiries/issues, research possible solutions, and document all client communication
• Continually grow in your understanding of our product offerings to always provide value and expertise in every client interaction

WHAT YOU'LL NEED

• Honesty and integrity – always doing the right thing for our clients
• Passion for service and a dedication to client satisfaction
• A curious nature that seeks to understand the root of the issue
• Focused on delivering on our promises
• Willing to do whatever it takes to always bring our best work
• Unafraid to move with speed and efficiency to make things happen
• A joyful and optimistic attitude that spreads positivity to our team, or clients, and our community

WAYSTAR PERKS

• Competitive total rewards (base salary + bonus, if applicable)
• Customizable benefits package (3 medical plans with Health Saving Account company match)
• Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
• Paid parental leave (including maternity + paternity leave)
• Education assistance opportunities and free LinkedIn Learning access
• Free mental health and family planning programs, including adoption assistance and fertility support
• 401(K) program with company match
• Pet insurance
• Employee resource groups

Waystar is proud to be an equal opportunity workplace. We celebrate, value, and support diversity and inclusion. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, marital status, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.