Work Flexibility: Hybrid

Who we Want:

 

The Senior Disputes Analyst is responsible for performing highly complex A/R disputes portfolio management activities to ensure proper disputes resolution, the prompt and effective escalation of unsolved outstanding disputes, and any other processes required to ensure an appropriate maintained of the assigned disputes portfolio.  This includes support on any ERP change and Stryker’s divisional process change.

 

Essential duties & responsibilities:

• Timely resolve disputes raised by internal and external customers, including price and quantity discrepancies, incorrect accounts billed, duplicate charges, tax charged in error, and any other reason for which a customer may request a Partial of full Credit for an invoice.

• Ensure to conduct a proper & timely follow up on disputes which require additional information or support from internal or external customers.

• Provide support documentation of charges on invoices (such as PO copies, POD, Bill of lading), invoices copies and statements when needed.

• Manage in an organized manner the documentation supporting the dispute resolution process.

• Cultivate quality relationships with Sales, Customer Service and any other internal teams linked to the dispute resolution processes.

• Drive root-cause resolution of most frequent and significant disputes.

• Run the reports needed to monitor the assigned portfolio of disputes (New, in progress) per Analyst, Division or any other additional segmentation required.

• When needed, take on complex reporting and support on Power BI enhancements.

• 1st point of escalation for unresolved or incorrectly resolved disputes by Disputes Analysts

• As needed, provide information for reports on Open Disputes

• Partner to maintain accurate customer master data elements.

• Proactively and timely escalate large disputes issues.

• Work with other Invoice to Cash teams to help resolve operational issues and improve processes.

• Maintain documentation on transactions to facilitate the review and audit of books and records.

• Comply with all internal control procedures to ensure accurate financial records.

• Performs other ad hoc work as assigned by management -related to process improvement projects.

• Train Disputes team (newcomers or based on process changes or team members knowledge reinforcement)

 

Education & special trainings:

• Technical degree or at least 2 years of university studies, preferably in Business Administration, Accounting, Finance or related field

• Adequate use of the MS Office Suite; advanced Excel is required.

• C1 level English; other languages are a plus.

• Relevant experience on collections-related ERP systems (SAP, Oracle, or others)

• Experience in processes documentation is desired.

 

Qualifications & experience:

• 3 to 5 years of relevant working experience in Business-to-Business collections

• Relevant experience in Finance Shared Services Centers, preferably in American or Multinational companies

Travel Percentage: 0%