CMC are hiring! We have a permanent opportunity for an Equity Sales Trader to join our Premium Client Management team. This role will be based onsite 5 days per week in our Singapore office.

CMC Markets is a global leader in CFD trading and share investing. Our vision is to provide the ultimate online trading experience so everyone can achieve their financial potential. Since our launch in London in 1989, we’ve expanded globally with offices across Europe and Asia Pacific. Over 1.2 million clients make 67 million trades with us every year, and we’re still growing.

We are excited to have launched a new online investing platform, CMC Invest, in Singapore in September last year. Although we are an established organisation, we are on the hunt for candidates who will thrive in an enthusiastic start-up atmosphere and are keen to join us on our journey towards our recently launched new Fintech brand in Singapore.

Role & Responsibilities

Business Development

• Ability to generate business through networks
• Adhere to and achieve consistent monthly/quarterly KPI targets (eg. growth, retention, referrals)
• Provide proactive, end-to-end high-quality service for our premium value clients to ensure a positive, tailored trading experience, thereby optimising revenue growth for the business
• Attend Client Entertainment functions, both one-on-one and event situations
• Constantly improving and innovating to create real points of differentiation in our markets

Account Management

• Responding to client’s enquiries and providing clients with product knowledge to ensure optimum utilisation of products and platforms
• Proactively identify and cross sell additional products and services to existing clients
• Proactively identify opportunities to improve the client experience
• Gain referrals from existing client base
• Where authorised, execute orders with speed, accuracy, and efficiency
• Act as a brand ambassador in all client interaction
• Proactively respond to and manage inbound client queries through Phone and Email professionally and efficiently
• Escalate all client issues in a timely manner to appropriate levels to ensure a consistently high level of client service if required
• Take ownership for ensuring accurate client information is recorded in relevant internal systems (e.g. Dojo, Pega, Salesforce etc) in a timely manner if required

Education

• Building content to support clients with trading decisions and keeping abreast of market conditions
• Education on trading/investment strategies to help clients meet their aims and objectives
• Running webinars, seminars and events for premium clients
• Identifying and realising opportunities to educate our premium value clients on our products and range of services.

Media

• Provide ad-hoc insightful, directed and knowledgeable market commentary for PR purposes. This may require presence across multiple mediums, including and not limited to television, radio and written commentary.

Product Management

• Be the product and platform expert for both internal an external stakeholders, with the ability to competently demonstrate and educate clients in its use

Compliance

• Understand and adhere to local and global compliance guidelines and relevant regulations for the jurisdiction of operation
• Maintain personal/ professional development to meet the changing demands of the role, including all relevant regulatory and legislative training
• When dealing with all customers, clients or colleagues ensure that we provide a clear, fair and consistent high-quality service that presents a professional and positive image of CMC Markets.
• Demonstrating desirable/required conduct to board, team managers and all staff
• Other duties as appropriate to the position

Key Skills & Experience

Essential

• 3-5 years relevant experience
• Ability to work effectively as part of a team and with leadership
• Operates with integrity and a highly client centric mind set, with an ability to build, influence and enhance strong and meaningful client relationships
• Ability to bring across a book or network of clients is desirable
• Demonstrates passion and enthusiasm for our products and services
• Intermediate knowledge/experience of financial markets
• Proven ability to work with KPIs and targets
• Strong customer service and relationship management orientation
• Excellent verbal and written communication skills (English & Mandarin)
• Strong resilience and capacity to work with high-net-worth clients
• Sales/relationship management/customer service experience required
• Proven ability to trade on behalf of clients in an accurate and timely manner
• Tertiary degree in relevant discipline desirable (Business, Finance, Economics etc.)

Desirable

• CMFAS M1B, M6 regulated
• Suitability to be an FCA SMCR Certification Function
• Experience in similar roles
• Post-graduate Degree in relevant discipline

Benefits

• Competitive salary + quarterly bonus & commission scheme
• Charity give-back days.
• 1 extra annual day of leave for your birthday.
• Medical benefits
• Childcare leave
• Social Club, Women@CMC, LinkedIn Learning and more.
• Receive an extra day of annual leave after each year of service (max 25 days of annual leave after 5 years of service).

CMC Markets is powered by our people. We are an equal opportunities employer and are committed to creating a diverse and inclusive workplace, where our people feel confident to be themselves, feel valued and are able to do their best work. We don’t just value differences and unique perspectives, we seek them out and we invite them in, because we know it will lead to better outcomes for everyone.