Position Overview:

We are seeking a strategic, and execution-oriented Program Manager to support enterprise-wide initiatives at InvoiceCloud, with a particular focus on programs related to disbursement payments capabilities. This role plays a critical part in translating strategic priorities into coordinated, cross-functional execution across the organization.

The Program Manager will support initiatives that involve payment-related programs requiring high reliability, regulatory awareness, and coordination across internal systems. Operating at the intersection of product, engineering, operations, compliance, finance, and go-to-market teams, this role helps ensure that complex initiatives touching customer-facing financial workflows and internal operational readiness are delivered with rigor and transparency.

The ideal candidate is comfortable shaping program structure and governance, aligning stakeholders around shared priorities, and driving outcomes in environments characterized by ambiguity, scale, and cross-functional dependency—without direct authority.

Success Profile:

This role is anchored in our company’s core competencies. These competencies reflect the mindsets and behaviors that define success in this role.

Results Driven

• Drives execution of cross-functional programs tied to InvoiceCloud’s highest-priority strategic initiatives, ensuring timelines, milestones, and deliverables remain on track.
• Maintains clear program plans, dependencies, and success metrics to support predictable delivery across multiple concurrent initiatives.
• Coordinates execution for initiatives supporting outbound payments capabilities, ensuring alignment across engineering, product, operations, compliance, and go-to-market teams.
• Provides concise, executive-ready status updates that highlight progress, risks, decisions, and required actions to keep programs moving forward. 

Takes Ownership

• Serves as the single point of accountability for assigned programs, owning documentation, communication, coordination, and follow-through from initiation through completion.
• Proactively identifies risks, tradeoffs, and delivery challenges, escalating issues transparently and recommending practical paths forward.
• Acts as a trusted liaison across functions—bridging gaps between technical and non-technical teams to maintain alignment and shared understanding.
• Leads program meetings, establishes governance cadences, captures decisions and action items, and ensures commitments are met without direct authority.

Drives Efficiency

• Establishes and maintains a single source of truth for program status, artifacts, and decision logs to improve visibility and reduce execution friction.
• Applies PMO and Lean principles to streamline workflows, clarify ownership, and improve the consistency and quality of program execution.
• Pragmatically ensures efficient use of company resources by managing dependencies, sequencing work effectively, and reinforcing accountability across teams.
• Leverages automation and AI-enabled tools to improve status reporting, documentation accuracy, and meeting follow-ups—reducing manual effort while increasing execution clarity. 

Requirements:

• 5+ years of experience leading and delivering complex, cross-functional programs or projects
• Strong program and project management skills, with demonstrated ability to manage multiple initiatives simultaneously
• Proven ability to operate autonomously, take ownership, and drive outcomes in ambiguous environments
• Excellent written and verbal communication skills, with the ability to tailor messaging for diverse stakeholders
• Strong organizational skills, including dependency tracking, risk management, and documentation discipline
• Experience working with distributed or remote teams
• Proficiency with collaboration and project management tools such as Jira, Microsoft Teams, Box, Outlook, PowerPoint, and Visio
• Bachelor’s degree required; MBA or equivalent experience preferred
• PMP, Lean, or Six Sigma coursework or certification is a plus