ADT, a key brand under Johnson Controls, is the UK’s leading provider of fire, security, and life safety systems. We protect over 400,000 homes and businesses with 24/7 monitoring and cutting-edge technology. With a presence in every region of the UK and Ireland, our 4,000 employees, including 1,000+ engineers, ensure continuous support and safety for our customers.

What you will do
Deliver top-tier Customer Service through various channels for Tier 1 and national account customers. Build strong relationships with customers, FM companies, and National Account Managers, ensuring all KPIs are met and reported.

How you will do it

• Provide professional, efficient customer service to Tier 1 and national service desk customers.
• Dispatch engineers for breakdowns.
• Plan and prioritise workloads effectively.
• Multi-task in a dynamic environment.
• Use multiple PC applications and manage communications.
• Solve problems and maintain a calm, flexible approach.
• Produce daily reports and manage routine inspections for Tier 1 customers.

What we look for

Required

• Strong planning and prioritisation skills.
• Ability to multi-task and adapt quickly.
• Excellent interpersonal and communication skills.
• Proficiency in Microsoft Office, especially Excel.

Preferred

• Experience with large corporate clients.
• Account management skills.

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