• Develops partnerships with other internal groups and business units to improve speed of issues resolutions and to recommend product improvements
• Develops the team to be able to perform complex analysis using predictive modeling, testing of multiple inputs, using mathematical and statistical simulation analysis to forecast the potential impacts of product and service offering changes, customer workflow and process changes, operations drivers, and customer routing changes
• Coordinate staffing schedules to ensure optimal coverage across departments while anticipating and addressing potential staffing challenges.
• Analyze workforce data and trends to support decision-making and improve operational efficiency
• Collaborate with department heads to understand their staffing requirements and facilitate effective communication between teams
• Assist in the onboarding and training processes for new employees, ensuring a smooth transition into their roles
• Monitor attendance and performance metrics to identify areas for improvement and implement corrective actions as needed
• Maintain accurate records of workforce-related data and prepare reports for management review
• Support the implementation of workforce management tools and systems to enhance operational workflows

Required:

• Bachelor's degree in Human Resources, Business Administration, or a related field
• English - B2 minimum
• 3+ years of experience in workforce management, scheduling, or a related role.
• Strong analytical skills with the ability to interpret complex data and translate it into actionable insights
• Proficient in workforce management software, Porwerbi and Microsoft Office Suite, particularly Excel
• Excellent organizational and time management skills, with a keen attention to detail

Preferred:

• Bachelor's degree in Human Resources, Business Administration, or a related field.
• Experience in a fast-paced, high-volume environment
• Familiarity with labor laws and regulations relevant to workforce management
• Proficiency in workforce management software solutions
• Experience with data analysis tools and reporting software
• Understanding of scheduling algorithms and optimization techniques
• Exceptional interpersonal and communication skills, with the ability to collaborate effectively with diverse teams
• Proactive problem-solving mentality with a focus on continuous improvement.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Commitment to maintaining confidentiality and handling sensitive information responsibly.

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com 

Declaração de Igualdade de Oportunidades de Emprego

Acreditamos que ninguém deve ser discriminado por suas diferenças. Todas as decisões de contratação devem ser tomadas sem distinção de idade, raça, credo, cor, religião, sexo, nacionalidade, ascendência, deficiência, condição de veterano militar, orientação sexual, identidade ou expressão de gênero, informação genética, estado civil, cidadania ou qualquer outra condição protegida pela legislação aplicável. Nossa rica diversidade nos torna mais inovadores, competitivos e criativos, o que nos ajuda a atender melhor nossos clientes e nossas comunidades.