Position: Assistant Manager 

Reports to: General Manager (GM) 

Department: Operations 

Purpose: Manages a team of employees in a designated location, ensuring compliance with Excel and Planet Fitness policies, practices and objectives.  

Duties and Responsibilities: 

• Assist the General Manager in planning and implementing strategies to attract and keep customers based on our Excel Core Values. 

• Be accountable for the hiring process, from selecting candidates, interviewing process and ensuring onboarding documentation is filled out to our standards.  

• Supervise and motivate staff to perform to their best abilities. 

• Support the General Manager’s work to ensure a clean facility with a great atmosphere and world-class customer service, including but not limited to: 

• Perform daily club inspections, assign cleaning or associated tasks along with re-inspecting said tasks  

• Enter work orders into Service Channel to ensure our facility and equipment are serviceable for members 

• Hold employees accountable for meeting company standards, audit daily paperwork, and resolving day-to-day customer issues 

• Manage club inventory and communicate with GM and HQ on placing necessary orders. 

• Work with GM and/or solely create club schedule and edit/verify payroll items (and associated commissions if applicable). 

• Maintain availability while off shift as club direct contact to help field club questions and or emergencies.  

• Required to be on call during company Peak Season/Sale Expirations when needed to support club needs.  

• Accountable for overseeing club operations and staff when the General Manager is off or unavailable. 

Qualifications: 

• HS diploma or equivalent required. 

• Proven ability to lead, encourage, develop and supervise the work of others. 

• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements 

• Demonstrated the ability, confidence and leadership to manage a team.  

• Effective communication skills with internal and external customers.  

• Must be team oriented, motivated, and well organized.  

• Ability to think critically and evaluate solutions to problems proactively 

Supervisory Responsibility: This position will oversee up to 15 employees at one location. Will ensure the team can adequately exhibit and maintain all Excel values, principles, and duties, as well as meet established club performance metrics.  

Work Environment: This job works in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis. 

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. 

While performing the duties of this job, the employee is regularly required to talk or hear. The employee must often stand; walk; use hands to finger, handle or feel; and reach with hands and arms. 

The employee must occasionally sit, climb, balance, stoop, kneel, crouch or crawl. The employee must often lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 

Position Type/Expected Hours of Work: This is a full-time, exempt position. Under the Regulations, Part 541, an exempt employee is one who is not entitled to the minimum wage or overtime pay protections of the Fair Labor Standards Act (FLSA). Days and hours of work are either Friday through Monday between 11am-10pm or Monday through Thursday between 1pm-10pm and Sunday between 8:00 am and 5:00 pm. This position may work outside of normal business hours to include evenings and weekends as needed. These hours are subject to change at any time depending on business needs.  

Travel: Up to 5% travel is expected for this position for employee events, trainings or conferences. 

EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices. 

Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are needed from the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.