Shape the Future of Employee Experience at CommBank

At CommBank, we're reimagining how more than 50,000 employees grow, develop, connect and thrive at work.

We're moving beyond traditional HR operating models to create a new approach to employee experience, one that combines human-centred design, AI, data and digital innovation to solve the challenges that matter most to our people and leaders.

Following the success of initiatives such as Grow Your Career, we're accelerating our investment in AI-enabled employee experiences, digital products and mission-led ways of working. We're building a future where employee experiences are more personalised, intelligent and impactful, helping our people navigate their careers, build capability, develop as leaders and perform at their best.

PeopleX sits at the centre of this transformation, bringing together expertise from across HR, technology, design, data and operations to shape the next generation of employee experiences.

As a Mission Lead, you'll define the direction of strategic employee experience missions, shaping innovative solutions and bringing together multidisciplinary teams to deliver meaningful outcomes at scale. You'll create clarity around mission vision, mobilise the right capabilities and ensure every mission delivers measurable value for our people, leaders and the organisation.

This is a unique opportunity to work at the intersection of people, technology and business transformation, helping define the future of employee experience at one of Australia's leading organisations.

Do Work That Matters

Working closely with HR Centres of Excellence, technology teams, designers, data specialists, AI product teams and senior business stakeholders, you'll bring together the right expertise to shape employee experience missions that solve workforce challenges and deliver measurable organisational value.

You'll define the mission direction and lead missions from discovery and problem definition through implementation, adoption and value realisation, ensuring every solution improves the moments that matter across the employee lifecycle.

Success in this role requires someone who can combine product thinking, human-centred design, transformation delivery and stakeholder leadership to create lasting impact.

Role Overview

As a Mission Lead, you'll define the direction of strategic employee experience missions, identifying opportunities, shaping mission vision and leading multidisciplinary teams to deliver innovative employee experiences.

You'll balance employee needs, business priorities, technology opportunities and risk considerations to create solutions that are simple, intuitive and impactful. Working across a broad stakeholder ecosystem, you'll align diverse capabilities, mobilise teams and ensure mission outcomes deliver measurable value for employees, leaders and the organisation.

Key Responsibilities

Identify and Shape High-Impact Missions

• Identify opportunities to improve employee and leader experiences across the moments that matter throughout the employee lifecycle.
• Lead engagement with HR Centres of Excellence, senior business leaders and key stakeholders to understand organisational priorities, employee needs and emerging workforce challenges.
• Lead the definition of the mission vision, objectives, success measures and strategic priorities aligned to organisational outcomes.
• Develop compelling problem statements, business cases and investment narratives that support mission direction, prioritisation and investment decisions.
• Ensure mission priorities align with broader team and organisational objectives.

Lead Cross-Functional Mission Teams

• Mobilise and lead multidisciplinary mission teams bringing together expertise across HR, technology, design, data, AI and operations.
• Lead discovery, experimentation and solution design activities that uncover root causes and shape innovative solutions.
• Lead the application of human-centred design, product thinking and data-driven decision-making to develop innovative employee experiences.
• Create clarity, alignment and shared accountability across diverse stakeholder groups.
• Lead engagement across HR, Technology, Risk, Operations and Business teams to align priorities and deliver shared outcomes.

Deliver Meaningful Outcomes

• Lead missions from discovery through implementation, adoption and value realisation.
• Translate mission vision and objectives into actionable plans that enable successful delivery.
• Balance employee needs, business priorities, technology opportunities and risk considerations throughout delivery.
• Manage dependencies, remove blockers and make informed decisions to maintain delivery momentum.
• Ensure delivered solutions are successfully adopted, embedded and continuously improved.
• Own the measurement and realisation of mission outcomes, adapting priorities where required to maximise employee and business value.

Drive Innovation and Continuous Improvement

• Leverage AI, digital platforms and emerging technologies to create simpler, smarter and more personalised employee experiences.
• Bring external thinking, leading practices and innovative ideas into the organisation.
• Challenge existing ways of working and champion continuous improvement.
• Contribute to the ongoing evolution of our mission-led operating model and the future of employee experience at CommBank.

We're Interested in Hearing From People Who Have

• Experience leading strategic employee experience, product, organisational change, digital transformation or workforce transformation initiatives.
• A background in consulting, human capital, product management, service design, customer experience or digital transformation.
• Experience applying human-centred design, product thinking or service design approaches to solve employee and business challenges.
• Demonstrated understanding of employee experience principles and designing experiences around key moments that matter.
• Experience shaping how technology, AI and digital capabilities are leveraged to improve employee experiences and organisational outcomes.
• Strong strategic thinking with the ability to define mission direction and successfully deliver measurable outcomes.
• Exceptional stakeholder management, influencing and relationship-building skills, including experience working with senior leaders.
• Strong communication, facilitation and presentation skills.
• Strong problem-solving capability and comfort operating in ambiguity.
• Experience using data, insights and research to shape mission direction, prioritisation and decision-making.
• A passion for AI, digital innovation and creating the future of employee experience.
• A proven track record of delivering meaningful employee, customer or business outcomes.

Why Join Us?

This isn't a traditional HR role.

You'll play a leading role in defining how employee experience is delivered at CommBank through a mission-led operating model focused on outcomes rather than organisational silos.

You'll work on some of CommBank's most important employee experience challenges, collaborating with experts in AI, technology, design, analytics and workforce transformation to create experiences that help our people grow, perform, connect and thrive.

You'll have the opportunity to:

• Influence experiences that impact more than 50,000 employees.
• Build on the success of initiatives such as Grow Your Career.
• Lead strategic employee experience missions that shape the future of work at CommBank.
• Work at the intersection of employee experience, AI, technology and business transformation.
• Solve meaningful workforce challenges that improve how people grow, perform and succeed.
• Help define what great employee experience looks like at enterprise scale.

If you're excited by the opportunity to shape the future of employee experience and lead work that creates lasting impact, we'd love to hear from you.

Advertising End Date: 20/07/2026