Discover a Career That Empowers You — Join HUB International!

 

At HUB International, we’re more than just an insurance brokerage firm — we’re a thriving community of entrepreneurs driven by purpose and passion. Every day, we help individuals, families, and businesses protect what matters most by providing a broad array of insurance, retirement, and wealth management products and services. But we don’t stop there — we also invest deeply in our people.

 

Here, your career is in your hands. You’ll be empowered to learn, grow, and truly make an impact. Whether you're supporting a local business or helping a national client navigate complex risk, you’ll be backed by the strength of a global firm and the heart of a regional team.

 

As one of the world’s largest insurance brokers — and a proud Stevie Award-winning workplace — HUB offers a unique blend of big-company resources and entrepreneurial spirit. With over 20,000 professionals across 570+ offices in North America, we bring together industry-leading technology, a strong culture of collaboration, and centers of excellence that fuel innovation.

 

Explore your future with HUB International. Let’s grow together. If you're ready to be part of a company where your voice matters, your work has purpose, and your potential has no limits — HUB is the place for you.

Position Summary

The COBRA/Clerical Administrator provides essential administrative and compliance support within the BAI COBRA Department. This in-office role combines COBRA administration — including eligibility tracking, premium follow-up, and client services — with general clerical functions such as mail processing, document scanning, and departmental support. The successful candidate will demonstrate strong attention to detail, organizational skills, and a commitment to regulatory accuracy under ERISA and COBRA guidelines.

Primary Duties & Responsibilities — COBRA Administration

• Create weekly termination reports to ensure all employee terminations for the week have been accurately captured in the system

• Enter all student age-outs and additional qualifying event terminations on a weekly basis

• Maintain and update annual benefit rates in the COBRA administration system

• Create new client records and edit existing client records in the system as needed

• Pull daily and weekly reports for departmental review and filing

• Review and coordinate with the enrollment team to ensure COBRA elections and terminations are processed within federally mandated timeframes

• Process returned COBRA mail and ensure all systems are updated accordingly

• Provide COBRA customer service support to participants, clients, and carriers

• Print and mail the initial General COBRA Notice on a monthly basis

• Conduct monthly premium payment follow-up to ensure timely collections

• Research and resolve check issues including NSF, missing signatures, address changes, incorrect payees, and related matters

• Follow up on all open COBRA issues weekly via email and/or phone

• Participate in client meetings as needed

• Maintain ongoing COBRA education and regulatory compliance training

Primary Duties & Responsibilities — Clerical Operations

• Open, date-stamp, and direct all incoming mail to the appropriate employee or department

• Direct dental, medical, and vision claims mail to appropriate files and employees

• Route predetermination correspondence to the appropriate members and providers

• Mail all EOBs and checks to the appropriate clients and providers

• Prepare and distribute the weekly 350 report

• Stock copiers with paper daily and maintain basic office equipment functionality

• Scan EOBs to Customer Service as requested

• Run errands and perform on-site support functions as needed

Secondary Duties & Responsibilities

• Assist manager with special clerical projects and ad hoc needs

• Coordinate all return correspondence for the department

• Serve as backup for front desk coverage as needed

• Perform other duties as assigned

Education & Skills Requirements

• High school diploma or GED required

• Valid Pennsylvania driver's license preferred

• Prior experience in benefits administration, insurance, or a related field a plus

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) preferred

• Strong organizational skills with high attention to detail and accuracy

• Effective written and verbal communication skills

• Ability to manage competing priorities and meet deadlines in a fast-paced environment

Physical Requirements

• Ability to lift up to 20 pounds

• Ability to reach overhead shelves

• Prolonged periods of sitting and working at a computer in an office environment

Attendance Requirements

Regular, punctual, in-office attendance is required. This is an on-site position based in the Erie, PA office. Schedule adheres to standard BAI business hours (40 hours per week).

Department Account Management & Service

Required Experience: 1-2 years of relevant experience

Required Travel: No Travel Required

Required Education: High school or equivalent

HUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.

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