Our culture and people are what set us apart from other post-acute care providers. We’re dedicated to the growth and development of our team to set them up for success. We CARE for our patients like they are our own FAMILY.               

SUMMARY:

The Community Educator (CE) informs those in the health care field about the Company and the services we provide. The CE professionally represents the Company to attain and maintain accounts throughout the community. May attend discharge/multidisciplinary rounds in acute care, ambulatory and or other settings within the health system to share expertise and to assist the patient in transition of care from one setting to the next within the health system. The CE complies with company policies and follows all legal rules and regulations.

The Post-Acute Care Coordinator (PACC) provides patient healthcare coordination services. Employee may attend discharge/multidisciplinary rounds in acute care, ambulatory and or other settings within the health system to share expertise and to assist the patient in transition of care from one setting to the next within the health system

KEY RESPONSIBILITIES:

• Educate those in the healthcare field regarding the Company services; i.e.: physician’s offices, long-term care facilities, rehabs and hospitals

• Develop and maintain relationships with all healthcare professionals in the surrounding communities

• Create awareness in the community of the need and benefits of home healthcare services

• Network and attend business organizations on behalf of the Company

• Develop and organize educational programs for the community and healthcare workers

• Maintain existing accounts

• Educate clients and prepare them for services

• Coordinate new referral admission process to ease transition by working closely with the Company internal staff

• Follow-up with referrals to assess how service is going through phone calls, letters and visits

• Prepare weekly marketing reports for supervisor

• Prepare monthly expense reports

• Set weekly, monthly and yearly goals in obtaining new accounts, referrals and customers

• Attends in-service trainings and mandatory agency meetings

• Maintains a professional appearance as a representative of the company

• Attend on-going educational seminars to keep updated on new trends in Medicare, Medicaid, Home Healthcare policies, etc.

• Identifies future patients and determines home care eligibility 

• Reviews patient insurances and medical documentation

• Coordinates health care services as ordered by the attending physician

• Ensures coordination of all ancillary services patient following discharge

• Participates in care conferences and coordination of case management

• Functions as a resource nurse/social worker for your patients

• Increases awareness of services offered

• Services account(s) to maintain facility relationships

• Assists hospital/facility personnel in the discharge planning process

• Builds and maintains lasting positive relationships with patients/clients, facility/hospital personnel, physicians, and any other team members

• Notifies the referring facility manager before contacting patients

• Promotes well-being of patients as a part of the facility team(s)

• Participates in Care Integration meetings

• Attends in-service trainings and mandatory company meeting

• Time allocation of 70% to Community Educator and 30% to Post Acute Care Coordinator (Subject to change based on the staffing needs of the agency).

QUALIFICATIONS:

• Healthcare sales experience, preferably in homecare or hospice

• A high degree of creativity, and a proven sales track record

• Ability to create positive impressions and communicate with a variety of people

• Maintain effective communication with patients, families, physicians and co-workers

• Presents self in a highly professional manner

• Ability to make appropriate judgments

• Ability to identify a situation and handle it with the best possible solution

• Ability to work as a team member

• Ability to take initiative, attain targets and meet deadlines

• Disciplined style of work ethic

EDUCATION AND CREDENTIALS:

• Associate degree with a minimum of two (2) years’ experience; or a combination thereof. Licensed in state of services as a Registered Nurse (RN) or Licensed Social Worker.

We’ll help you put your passion for patient care to work.  Apply today!

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.

We are an Equal Opportunity Employer.