Business Banking Operations is responsible for the fulfilment, settlement and servicing of Business Banking products for the Group. The team support Business, Private and Institutional Banking colleagues in delivering exceptional service to a wide-range of customers including: small businesses, franchises and large-scale corporate customers.
 

We have an exciting opportunity for anyone interested in Business Banking to join our Merchant Maintenance team as a Customer Service Specialist.  
 

The Role

As a Customer Service Specialist, you will be responsible for supporting internal stakeholders, including Front-line Bankers and Product Managers with enquiries relating to our commercial business customers, meeting our operational objectives and deadlines, whilst maintaining strong customer communication.  

In Merchant Maintenance, you will provide support in the in-life activities for merchants across a variety of segments, including but not limited to, Small Business Banking, Regional & Agribusiness Banking, Commercial Banking and Major Client Group. Merchant Maintenance activities include Closures, Upgrades, Refunds, Account Changes, AMEX & Diners Linkages and De-linkages, as well as other Amendments.

Other responsibilities include

• Providing superior levels of internal and external customer service by responding to and managing customer and stakeholder enquiries, complaints and issues;   
• Identifying opportunities to improve the processes within your team or work area;  
• Undertaking investigations in respect to customer requests and/or as a result of transactional or exception based issues;  
• Contributing to and/or completing reconciliations;  
• Completing general administrative duties as required; and  
• Practising prudent risk management by identifying and responding to business risks.   

About you
You will have strong time management and stakeholder management skills, and will be able to articulate complex situations clearly. You will have a drive to learn, apply yourself and have well-developed attention-to-detail skills. As well as being solution focussed and able to apply critical thinking to complex situations.  
 

You will also have

• Demonstrated knowledge and experience of the home lending/commercial lending process or any other complex product
• Strong customer service experience with the ability to build relationships with relevant internal stakeholders
• Strong work ethic with a team orientated outlook.  

From here, the opportunities are endless 

At CommBank, we’re committed to building a diverse and inclusive workforce reflecting the customers, businesses and communities we serve. As a value’s driven organisation, we nurture and support our people, through focusing on skill and talent development, collaboration, flexibility and internal promotion. With service in mind at every touch point, we take accountability for the role we play in securing and enhancing the financial wellbeing of people, businesses and communities.  
 

We support our people with the flexibility to balance where work is done with at least half their time each month connecting in office. We also have many other flexible working options available including changing start and finish times, part-time arrangements and job share to name a few. Talk to us about how these arrangements might work in the role you’re interested in.

This role is located in Sydney.

Advertising End Date: 16/09/2024