POSITION: Suite Attendant

DEPARTMENT: Food & Beverage

REPORTS TO: Premium Manager

FLSA STATUS: Non-Exempt

Summary

As the world’s leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve.

Ensuring that guests staying in suites or premium rooms have a comfortable and enjoyable experience.

Essential Duties and Responsibilities

• Pre-event suite set-up including chafing dishes, plates and silverware, televisions, lighting, and overall ambiance in the suite.

• Verify and set-up all pre-game/event orders.

• Identify suite host and properly introduce yourself.

• Take and place game day food and beverage orders.

• Set-up and check on event-day food and beverage orders and serve guests until the end of the event.

• Replenish food, beverages, condiments, and utensils as needed.

• Maintain standard of orderliness and cleanliness of suite throughout the event.

• Obtain signatures from the host on charges in a timely manner.

• Clear all items from the suite and clean all surfaces and chafing dishes in suite.

• Reset suite for next function, complete closing functions and check out with supervisor or manager.

Qualifications

• Must have a High School Diploma or GED.

• Minimum of 1 year experience in foodservice position required.

Knowledge, Skills, and Abilities

• Excellent guest service skills: ability to adhere to Universal Service Standards.

• Ability to complete required pre-employment sanitation and alcohol service training.

• Knowledgeable in the operating food service equipment, basic food preparatory techniques, sanitation, and safety issues.

• Strong verbal and written communication skills – ability to communicate with staff and to prepare event plans.

• Strong time management and organizational skills; ability to direct the work activities of several associates simultaneously and plan.

• Highly motivated, ability to take initiative, effectively work with others and work in a fast-paced environment.

Hours of Work and Travel Requirements

• Varies by show to include days, nights, weekdays, and weekends.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position.

ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.