Job Location

Tunbridge Wells

Job Description

Procter & Gamble (P&G) is a leading global consumer goods company whose winning brands such as Gillette, Pampers and Oral-B are built around the model of innovation. Lamberts Healthcare Limited is part of the P&G Group and was one of the UK's first suppliers of high-quality nutritional supplements direct to the public. We market healthcare products to both trade professional customers and consumers under two brands and our Nutrition Advice Team play a critical role in providing expert advice to our customers on nutrition and health related queries.

We have an exciting opportunity for a Nutrition Advice Specialist to join team our Nutrition Advice Team based in our Lamberts Office!

What To Expect:

Working in a team, you will provide nutrition advice to our customers through a variety of channels including live phone calls, email, live chat, and social media. Our Nutrition Advice Team are committed to ensuring every customer receives friendly, accurate and responsible advice in a timely and efficient manner.

Whilst working within an immediate team, you will also demonstrate adaptability and flexibility to support other colleagues across the business, as required, ensuring that our overall customer service standards are always maintained.

We promise our customers a prompt and reliable service so good organisation skills and the ability to multi-task, with high levels of accuracy are expected at all times.

Key responsibilities include:

• Providing exemplary service to customers/enquirers seeking advice on health/product related issues.

• Demonstrating a passion for nutrition and health with a willingness to learn.

• Ensuring that Lamberts Healthcare standard operating procedures are adhered to when dealing with complaints and are resolved in a timely manner with complaints identified, logged, and responded to within the correct time frame.

• Ensuring ongoing knowledge of compliance.

• Responding to new and exciting customer queries, delivering accurate and responsible nutrition advice.

• Maintaining up-to-date knowledge of product ranges and latest developments in nutrition, staying abreast of changes in the competitor landscape.

• Delivering additional information/support in the form of literature as required, to help drive customer loyalty, new customers and review.

What We Offer You:

• Responsibilities as of Day 1: You will feel the ownership of your work and your impact on the business from the very beginning.

• Continuous Coaching: You will work with passionate people and receive both formal training as well as day-to-day mentoring from your manager.

• Multifaceted, and supportive work environment: Employees are at the core of P&G, we value every individual and promote work/life balance.

• Competitive Salary and Benefits: We consistently benchmark our salaries against top competitors and every P&G employee’s salary is reviewed at least annually so there is ample room for growth. P&G take a Total Rewards approach meaning on top of your salary, you can expect a whole range of benefits including: Double Match Pension Scheme; Private Medical Insurance; P&G Contributed Share Programme and much more – for more information on our benefits package you can access more detail here: https://www.pgcareers.com/benefits 

Job Qualifications

What We Look For:

• You will be degree educated in Nutrition (BSc), or a health-related degree with a substantial nutrition element.

• You will have GCSE English at a minimum of B grade.

• Experience of a CRM system or inputting information into a database.

• Proficient communication skills and telephone manner.

• Effective written communication skills.

• Great organisation and multi-tasking ability.

• Excellent interpersonal skills.

• Desirable: AfN registration – Associate Registered Nutritionist

• Desirable: You will have experience in a customer service facing role via telephone, e-commerce, or face to face.

Right to Work:

For this role, you will need to provide your own, continuous (i.e. not time limited) right to work in the UK from Day 1 of employment without requiring sponsorship from P&G.

P&G is legally required to ensure all candidates have the right to work in the UK from Day 1 of their employment. All applicants will therefore be asked to provide evidence of their right to work at the conclusion of the recruitment process as a condition of employment.

Application Deadline:

Apply as soon as possible to secure your chance!

At P&G #weseeequal

We are an equal opportunity employer and value diversity at our company. At P&G we strive to build a culture where everyone feels welcome, included, and able to bring their full selves to work.

We ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process. Please click here if you require an accommodation during the application process. Please make sure to wait to hear back from us regarding your accommodation before proceeding with the online assessment, we thank you in advance for your patience.

Job Schedule

Full time

Job Number

R000116220

Job Segmentation

Recent Grads/Entry Level (Job Segmentation)