Posted:
8/6/2024, 5:00:00 PM
Location(s):
Eaton Ford, St Neots, England, United Kingdom ⋅ England, United Kingdom ⋅ St Neots, England, United Kingdom
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
If you are a current Linnaeus Associate, you will need to apply internally. In order to do this, please contact our Talent Acquisition team (details can be found via The Link) and someone will be in touch to discuss and progress your application.
Job Title: Client Care Coordinator (Veterinary Receptionist)
Salary: £11.56 per hour
Location: Cromwell Vets, St Neots
Job Type: Part-time, Permanent
Hours: 22.25hours (Average over a two week period)
Are people, pets and positivity your thing?
If so, we would love you to join our fantastic front-of-house team as our new Customer Care Coordinator!
At Cromwell Vets we pride ourselves on our excellent standards for patient and client care and rely on our client co-ordinators to help promote this.
Your role and responsibilities
Welcoming clients and their pets upon arrival
Answering the phone in a polite and friendly manner, dealing with any enquiries and booking appropriate appointments, using our in-house system.
Managing the diaries effectively and ensure the smooth running of vets and nurses consults.
Helping to assist with administrative duties including answering email enquiries and online booking requests.
Taking payments over the phone.
Transferring calls to the appropriate person.
Have a clear speaking voice and be empathetic and sensitive at certain situations.
Personal Specification
A valid driving license is required. Must be flexible and able to cover shifts across our Cromwell branches.
Reception/Client Care experience
Strong administration and organisation skills
Confident using the telephone
Reception or Client Care experience
Cash handling and till operation
Previous experience of working in a veterinary/doctors surgery (Desirable)
IT skills – confident in the use of Word, Excel and Outlook as a minimum.
Benefits
5 weeks holiday plus bank holidays and Birthday Leave
Career progression opportunities
Staff discount schemes
Life Assurance
Enhanced sickness pay
Enhanced equal family leave
E-car salary sacrifice scheme
Employer contribution pension scheme
Wellness program including:
Employee assistance program
Eyecare voucher scheme
Free annual Flu jab
Cycle to work scheme
Recruitment referral reward scheme
About Us
Established over 100 years ago, Cromwell Vets offer primary care services for small animals within the county of Cambridgeshire.
We provide a comprehensive diagnostics service as well as a 24-hour emergency care service that is available 365 day of the year to care of our patients at any time.
Our team is immensely proud of their work and keeping up with the heritage of caring for Cambridgeshire’s loveable pets.
To apply, please complete the quick application form below. Alternatively, for more information, please contact Katie Knight on katie[email protected]
Salary Value: £11.56 per hour;
We are proud to be Linnaeus, part of Mars.
Linnaeus is a forward-thinking group of highly respected primary care and specialist referral practices in the UK and Ireland. Being family owned and part of Mars Veterinary Health, the largest veterinary company in the world, allows us to focus on advancing the veterinary profession to provide industry-leading pet care and unique career opportunities for our people.
Why Linnaeus?
- We pride ourselves in offering high-quality excellence of service and clinical care for our clients and their pets
- We lead on sustainability and collectively drive positive change for people, pets and the planet
- We prioritise your mental health and wellbeing – valuing equity, diversity and inclusion
- We support your personal and professional development with best-in-class career frameworks and training programmes. We will empower and support you to grow your career from day one.
We team up within our Mars family in partnership for a stronger future.
Linnaeus is an equal-opportunity employer, and all qualified applicants will receive consideration for employment. We treat each other fairly and equitably and we are committed to fostering a culture that is inclusive and diverse for all our Associates.
At Linnaeus, A BETTER WORLD FOR PETS starts with a better world for our people.
If you would like to apply for this role, please click the ‘Apply’ button or for more information or please reach out directly to our Talent Acquisition team at [email protected]
Website: https://linnaeusgroup.co.uk/
Headquarter Location: Solihull, Solihull, United Kingdom
Employee Count: 1001-5000
Year Founded: 2014
IPO Status: Private
Industries: Health Care ⋅ Veterinary