Posted:
10/31/2024, 5:00:00 PM
Location(s):
Halifax, Nova Scotia, Canada ⋅ Nova Scotia, Canada
Experience Level(s):
Junior
Field(s):
Customer Success & Support
Primary Duties & Responsibilities:
Process and manage customer requests, including troubleshooting any problems in order to ensure accuracy.
Fulfill client requests as needed.
Monitor, provide timely feedback and follow-up on status of work requests.
Provide customer service support for clients, faculty and staff.
Working Conditions:
Job Location/Working Conditions
Normal office environment
Physical Effort
Typically sitting at desk or table
Repetitive wrist, hand or finger movement
Equipment
Office equipment
Education:
High school diploma or equivalent high school certification or combination of education and/or experience.
Certifications:
Work Experience:
Skills:
Driver's License:
Education:
No additional education beyond what is stated in the Required Qualifications section.
Certifications:
Work Experience:
Skills:
Analytical Thinking, Business Administration, Customer Problem Solving, Customer Service, Multitasking, Open-Mindedness, People Oriented, Service OrientedFor frequently asked questions about the application process, please refer to our External Applicant FAQ.
If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/
Website: https://ifebp.org/
Headquarter Location: Brookfield, Wisconsin, United States
Employee Count: 51-100
Year Founded: 1954
IPO Status: Private
Industries: Human Resources