Do you want your voice heard and your actions to count?

Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world’s leading financial groups. Across the globe, we’re 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.

With a vision to be the world’s most trusted financial group, it’s part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.

Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.

Purpose of the Role: 

Responsible for the accurate daily processing of including but not limited to, fixed term deposit instructions, online customer accounts and interest rates in a timely manner within MUFG’s set guidelines. Ensure that all transactions under own area of responsibility are processed in an accurate basis.

Primary responsibilities:

• Deliver a high quality of service to customers to enhance the function's reputation and meet customer's expectations.

• Work in partnership with Relationship Managers to be the first point of contact on simple enquiries and escalate to appropriate members of the team when required.

• Work in partnership with external customers to respond to the inquiries promptly and handle trouble shooting.

• Work in partnership with colleagues within the team to seek advice and support in relation to the transaction.

• Review and arrange the mailings to be delivered to customers.

• Execute all daily tasks in adherence to Head Office policies, applicable legislation and departmental procedures through accurate and timely input, in accordance to set procedures.

• Process fixed term deposit transactions, inward/outward clearing cheque, foreign/domestic remittance and postdated collection cheques for ensuring the accuracy to maintain the high quality of customer service.

• Ensure that all transactions under own area of responsibility are processed in a timely and accurate basis. 

• Review all documentation prior to processing and complete checklist to ensure accuracy.

• Assist in preparing of various reports including but not limited to daily/monthly reports, tax reports, daily total proof of DR reconciliation/cash reconciliation, exceptional handling reports, incident and overdue reports and agreement filings.

• Escalate any unresolved complex enquiries to more experienced members of the team.

• Process required documents for on-boarding new clients and check that all required documents are provided and kept up to date.

• Complete administration activities including but not limited to filing / storage of documentation and data entry.

• Take actions for continuous improvement based on the recommendations developed by the senior team members.

• Prepare documents for internal and external audits within the department by preparing documentation as required. 

• Support in managing the risk profile for the department

• Maintain good working knowledge of industry trends, products, relevant laws and regulations.

• Adhere to all company policies as well as guidelines

• Back up and support other tasks in the department for smooth operation when in-charge is busy /absent.

Skills & Knowledge :

• Degree qualifed

• Sound analytical skills to interpret data and draft reports.

• Good communication skills with ability to influence others using data or analysis to support line of reasoning.

• Sound experience and/or knowledge in developing data models and projections 

• Good understanding of local financial laws and regulations.

• Proficient in English

We regret to inform that only shortlisted applicants will be notified.

Mitsubishi UFJ Financial Group (MUFG) is an equal opportunity employer. We view our employees as our key assets as they are fundamental to our long-term growth and success. MUFG is committed to hiring based on merit and organsational fit, regardless of race, religion or gender.