We are currently hiring a Membership Advisor based in our Member Contact Centre, located in Burnaby, BC.

As Membership Advisor you’re part of the Member-facing team that delivers exceptional Member experiences every time. You are a membership professional who will create lasting relationships with BCAA Members through consultation, support, and sales of BCAA products.  

Who you are 

• You’re passionate about delivering exceptional Member experiences. 

• Meeting sales and customer satisfaction targets is second-nature for you. 

• You have excellent verbal and written communication skills. 

• You’re an analytical thinker with sound judgment and decision-making skills.  

• A fast-paced environment with shifting priorities is no problem for you. 

What you’ll do 

• Collaborate with a team that is passionate about igniting unparalleled Member loyalty. 

• Sell BCAA memberships and entitlement products such Trip Tiks (auto travel route planning), maps, tour books and camp guides.  

• Renew BCAA memberships by reviewing current coverages and making recommendations. 

• Cross-sell products and develop business leads for the future. 

• Process payments and documents. 

What you bring: 

• Completion of Grade 12  

• Minimum three-months experience in a sales or service environment 

• Intermediate knowledge of MS Office 365 

What we offer:   

• The chance to make a difference every day in the lives of British Columbians, BCAA Members and our communities. 

• Career and personal development to help you grow and reach your goals.  

• Quarterly incentives that recognize team and individual sales and performance.  

• Flexible benefits to support your health and lifestyle, and wellness dollars to keep your body, mind and soul thriving. 

• A competitive rewards package including salary, performance bonus programs, pension plan, and more to help build your personal wealth. 

• Paid time off including vacation, and days for wellness, volunteering, and cultural, spiritual or religious connection. 

• BCAA membership, with valuable perks and Member savings on every day and special spending, from gas and coffee to clothes, sports and event tickets, and hotels. 

• Meaningful, rewarding work for a BC Top Employer known for putting people first and constantly building a better workplace for all our team members. 

We’re always looking for amazing people like you. Apply today!  

BCAA is an Equal Opportunity Employer, committed to providing accessible, inclusive employment. We have a long-standing partnership with the Presidents Group which strives to increase employment opportunities for people living with disabilities, and champion accessible employment in BC. If you need personalized support through application and recruitment, please contact HRaccomodations@bcaa.com

 The hourly rate for this position is $20.62 to $25.77  and is determined via job-related knowledge, skills, experience, certifications, market demand and internal equity. In addition to base salary and BCAA benefits, this position is eligible for a performance bonus target of 10%, with the opportunity to earn up to 17%. 

Internal Applicants: The last day to apply for this role is end of day October 10, 2024. Please note this is a Grade 4 position.