Location:

Guarulhos, São Paulo, Brazil

Job ID:

R0058654

Date Posted:

2024-08-02

Company Name:

HITACHI ENERGY BRASIL LTDA.

Profession (Job Category):

IT, Telecom & Internet

Job Schedule: 

Full time

Remote:

No

Job Description:

Diversity + Collaboration = Great Innovation

At Hitachi Energy, we live by this powerful equation.

Together with customers and partners, we are advancing a sustainable energy future for all. We will only recognize this future when everyone has a seat at the table in an inclusive, collaborative culture.
 

That’s why we created Diversity 360.

Hitachi Energy Transformers - Business Solutions IT Organization is seeking a Factory Site IT Delivery Specialist for Blumenau Factory who will provide overall service delivery to the site to drive value and business growth to the business.

Job Role Overview:

As Site IT Service Delivery Specialist, you are responsible for building and providing specific IT Solutions/Services interfacing the business, consulting with the Site BU leads, business application owners and IT stakeholders on IT-related topics. 

Role is responsible for ensuring all IT infrastructure and applications are delivered to the site as well as management of Ticket Management and Escalations.

The Site IT Service Delivery Specialist is the key point of escalation and is accountable for local business relationship management for IT service performance; you are responsible for aggregating demand for new and improved IT services required by the business and ensuring overall business satisfaction with IT services.

In this role, you lead site IT professionals, managing vendor relationships, and ensuring that service delivery processes and procedures are followed to meet the organization's objectives.

Your Responsibilities:

• Lead the Site IT team/ resources in the factory or Hitachi Energy site​

• Act as a point of contact for IT supplier and CDC teams​ for IT related topics

• Ensure the Ticket Mgt, Ticket Triage and Escalation

• Provide Infrastructure support/ delivery onsite​

• Maintain Governance and security onsite​

• Collect and manage the demand business requirements for factory / office​

• Provide IT Build project management​

• Provide a first line support and governance​ for applications

• Ensure OT Asset IT/OT Cybersecurity operational management​

• Ensure First response for Cybersecurity emergency

• Plan and manage factory/ site IT Budget and cost control

• Ensure Machine Connectivity with network core switches.

• Manage vendor coordination and network connectivity.  (PLC programming out of scope)​

• Ensure access to relevant applications for the factory or Hitachi Energy site

• Ensures (with HR support) that the area of responsibility is properly organized, staffed, skilled and directed.

• Guides, motivates and develops direct and indirect subordinates within HR policies, for the benefit of both company and the employee

• Technical and operational delivery  management of factory infrastructure and networks onsite

• Work Onsite to the site or factory your assigned to full time.

Your Experience:

• Bachelor’s degree in Computer Science or Engineering preferred, or 10+ years of experience in Information Systems. 

• Prior experience in IT Infrastructure Network and Connectivity

• Fluent English communication skills & good local language skills in Portuguese

• 2 years of experience in project management of complex global projects.

• Experience in process management, business process improvement, business process management, or value stream mapping.

• Experience with manufacturing operations methods, process, and change management is an advantage.

• Experience in complex stakeholder scenarios, cross-functional problem solving and advanced understanding of IT procedures and policies, together with end-to-end business processes knowledge.

• Flexibility to manage multiple shifts of IT resources in a factory environment.

Tools:

• MS Office Products​-Excel, Word, Sharepoint, Teams, Outlook

• SNOW Service Now Enterprise IT Management Platform.

• Microsoft Azure

• SAP​ S4Hana

• Information/Data & Analytics/Business Intelligence

Methodologies of this role:

• ITIL 4 Preferred

• L6S Lean 6 Sigma Certified

• PM/Agile PM

• COBIT

#LI-Hybrid