Career Area:

Product Support

Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Serves as the primary problem solving and parts support contact during start-up of assigned commissioning projects, advises leadership on status of specific projects, and interfaces with field service personnel to ensure that commissioning proceeds in an efficient and cost-effective manner. 

What you will do:

•    Resolving complex technical problems, parts support, manpower and project schedules, diagnostics, modifications, and repair services when required. Coordinates these activities with on-site field personnel and district leadership during package commissioning.
•    Delivering status documentation to management including follow-up on short- ship list, engine out of commission for parts (EOCP) requirements, start-up checklists, and turbomachinery quality issues.
•    Maintaining records of costs and other pertinent data for each project and following up on back ordered parts.
•    Ensuring all project requirements are met and customer acceptance of project.

What you will have:

Degree or equivalent experience desired

Customer Focus: Knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
Level Basic Understanding: 
•    Focuses activities on developing and maintaining positive customer relationships.
•    Discusses general differences between internally and externally focused organizations.
•    Cites the cost and benefits of good versus poor customer service.
•    Explains why customer satisfaction is important to successful product/service delivery.

Information Capture: Knowledge of the methods, channels and processes to obtain needed information; ability to identify, capture and document relevant business information in an auditable, organized, understandable and easily retrievable manner.
Level Basic Understanding: 
•    Identifies information capture needs in own area.
•    Describes key benefits, drawbacks and rationale for documenting relevant information.
•    Provides examples of the risks associated with failing to record relevant information.
•    Explains organizational methods for documenting, identifying and recording information.

Products and Services: Knowledge of major products and services and product and service groups; ability to apply knowledge of product and service appropriately to diverse situations.
Level Basic Understanding: 
•    Describes how own unit's products and services fit within the organization's as a whole.
•    Cites examples of how clients are using the organization's products and services.
•    Collects research product information, service information and marketing literature.
•    Identifies organization's flagship products and services.

Decision Making and Critical Thinking: Knowledge of the decision-making process and associated tools and techniques; ability to accurately analyze situations and reach productive decisions based on informed judgment.
Level Working Knowledge: 
•    Applies an assigned technique for critical thinking in a decision-making process.
•    Identifies, obtains, and organizes relevant data and ideas.
•    Participates in documenting data, ideas, players, stakeholders, and processes.
•    Recognizes, clarifies, and prioritizes concerns.
•    Assists in assessing risks, benefits and consideration of alternatives.

Effective Communications: Understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
Level Working Knowledge: 
•    Delivers helpful feedback that focuses on behaviors without offending the recipient.
•    Listens to feedback without defensiveness and uses it for own communication effectiveness.
•    Makes oral presentations and writes reports needed for own work.
•    Avoids technical jargon when inappropriate.
•    Looks for and considers non-verbal cues from individuals and groups.

Managing Multiple Priorities: Knowledge of effective self-management practices; ability to manage multiple concurrent objectives, projects, groups, or activities, making effective judgments as to prioritizing and time allocation.
Level Working Knowledge: 
•    Recognizes changing demands and priorities; validates changes with management.
•    Obtains information about how current assignments contribute to organizational goals.
•    Completes current work according to assigned priorities.
•    Responds to day-to-day operational priorities while still making progress on project work.
•    Performs at least 2-3 concurrent activities without reducing productivity.

Troubleshooting Technical Problems: Knowledge of troubleshooting approaches, tools and techniques; ability to anticipate, detect and resolve technical problems in a manufacturing environment.
Level Working Knowledge: 
•    Documents common hardware, software and communications problems and likely resolutions.
•    Troubleshoots typical technical problems in a specific area.
•    Works with vendor-specific diagnostic guides, tools and utilities to discover application problems.
•    Adheres to standard troubleshooting procedures to ensure effectiveness of resolutions.
•    Participates in setting evaluation standards and criterion for troubleshooting.

This Job Description is intended as a general guide to the job duties for this position and is intended for the purpose of establishing the specific salary grade. It is not designed to contain or be interpreted as an exhaustive summary of all responsibilities, duties and effort required of employees assigned to this job. At the discretion of management, this description may be changed at any time to address the evolving needs of the organization. It is expressly not intended to be a comprehensive list of “essential job functions” as that term is defined by the Americans with Disabilities Act.

Summary Pay Range:

$112,710.00 - $169,060.00

Compensation and benefits offered may vary depending on multiple individualized factors, job level, market location, job-related knowledge, skills, individual performance and experience. Please note that salary is only one component of total compensation at Caterpillar. 

Benefits:

Subject to plan eligibility, terms, and guidelines. This is a summary list of benefits.

• Medical, dental, and vision benefits*

• Paid time off plan (Vacation, Holidays, Volunteer, etc.)*

• 401(k) savings plans*

• Health Savings Account (HSA)*

• Flexible Spending Accounts (FSAs)*

• Health Lifestyle Programs*

• Employee Assistance Program*

• Voluntary Benefits and Employee Discounts*

• Career Development*

• Incentive bonus*

• Disability benefits

• Life Insurance

• Parental leave

• Adoption benefits

• Tuition Reimbursement

       

* These benefits also apply to part-time employees

This position requires working onsite five days a week.

Visa Sponsorship is not available for this position.

Posting Dates:

March 13, 2026 - March 26, 2026

Any offer of employment is conditioned upon the successful completion of a drug screen.     

Caterpillar is an Equal Opportunity Employer, Including Veterans and Individuals with Disabilities.  Qualified applicants of any age are encouraged to apply.

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