BPS Client Service & Support Representative Sr Lead

Posted:
7/16/2026, 8:57:50 PM

Location(s):
Jacksonville, Florida, United States ⋅ Florida, United States

Experience Level(s):
Senior

Field(s):
Customer Success & Support

Workplace Type:
On-site

Professional individual contributor delivering high-quality outputs. Works with increasing independence and may guide junior colleagues. Solves difficult problems and contributes to process improvements. Communicates facts, policies and practices within job area. This role captures being recognized as a master in their discipline and responsible for integrating both new and existing processes align with the organization’s strategic goals. Responsibilities involves addressing undefined and-complex problems that require extensive information gathering and innovative solutions. Frequent communication with senior personnel both internally and externally, including customers and vendors. Colleague will lead initiatives, drive change, and shape objectives within their area of responsibility. This role requires mastery-level knowledge in a specialized field, typically supported by advanced education and substantial experience, with potential expertise in project management.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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Fidelity National Information Services

Website: https://fisglobal.com/

Headquarter Location: Jacksonville, Florida, United States

Employee Count: 10001+

Year Founded: 1968

IPO Status: Public

Last Funding Type: Post-IPO Debt

Industries: Banking ⋅ Financial Services ⋅ Information Technology ⋅ Payments

Visa Sponsorship: Sponsors work visas